Online Accessibility for Diversity and Inclusion Professionals

“We added Recite Me to our website in 2017 and it ties all our accessibility activities together. It makes it easier for staff and students with disabilities to access our website and for people looking to join our staff team or student body. All the different functions Recite Me has, such as changing the colour background or having the content read aloud, means we are aiming to meet a broad spectrum of users' accessibility needs. I think the software in place reinforces our commitment to making the University of Liverpool an accessible learning and working environment.”

Steven Summers

Assistive Technology Specialist, University of Liverpool

“We added Recite Me to our website in 2017 and it ties all our accessibility activities together. It makes it easier for staff and students with disabilities to access our website and for people looking to join our staff team or student body. All the different functions Recite Me has, such as changing the colour background or having the content read aloud, means we are aiming to meet a broad spectrum of users' accessibility needs. I think the software in place reinforces our commitment to making the University of Liverpool an accessible learning and working environment.”

Steven Summers

Assistive Technology Specialist, University of Liverpool

“Recite Me is a great tool to help candidates who are neurodiverse. 1 in 7 of us in the UK is understood to be neurodivergent and we believe it is higher in the food and beverage industry. A neurodiverse workforce is crucial, and brings so many additional skills such as problem solving and creativity, the list is endless!"

Charlie Cruickshanks

Talent Acquisition Partner, KFC

“Recite Me is a great tool to help candidates who are neurodiverse. 1 in 7 of us in the UK is understood to be neurodivergent and we believe it is higher in the food and beverage industry. A neurodiverse workforce is crucial, and brings so many additional skills such as problem solving and creativity, the list is endless!"

Charlie Cruickshanks

Talent Acquisition Partner, KFC

“The Recite Me tool allows young people, professionals, stakeholders, staff, and everyone in between to access the Young Scot website in a way that suits them. By having accessibility tools easily available on the site means you’re embedding access and inclusion from the moment I see the iconic pink and yellow logo. We must normalise accessibility aids because they are exactly that, normal! As someone who uses a screen reader at times to help myself access websites while living with cognitive and neurological issues, I was delighted when I first saw the Recite Me tool pop up on the Young Scot site. Far too many websites are simply inaccessible and while I’m privileged enough to be able to navigate the internet without a screen reader, many people don’t have a choice. We shouldn’t have to choose between getting the information, support, and opportunities we need simply because we have different needs from others. To see a website that is not only accessible but goes the extra mile to ensure everyone has the tools they need to navigate your website, right on the page, is amazing. I hope more organisations follow this lead and begin to implement embedded accessibility in their websites and services, as well as create safe spaces for feedback on these tools to ensure everyone is getting the best experience possible.

Teagan

Volunteer, Young Scot

“The Recite Me tool allows young people, professionals, stakeholders, staff, and everyone in between to access the Young Scot website in a way that suits them. By having accessibility tools easily available on the site means you’re embedding access and inclusion from the moment I see the iconic pink and yellow logo. We must normalise accessibility aids because they are exactly that, normal! As someone who uses a screen reader at times to help myself access websites while living with cognitive and neurological issues, I was delighted when I first saw the Recite Me tool pop up on the Young Scot site. Far too many websites are simply inaccessible and while I’m privileged enough to be able to navigate the internet without a screen reader, many people don’t have a choice. We shouldn’t have to choose between getting the information, support, and opportunities we need simply because we have different needs from others. To see a website that is not only accessible but goes the extra mile to ensure everyone has the tools they need to navigate your website, right on the page, is amazing. I hope more organisations follow this lead and begin to implement embedded accessibility in their websites and services, as well as create safe spaces for feedback on these tools to ensure everyone is getting the best experience possible.

Teagan

Volunteer, Young Scot

“We’re committed to making it easy for all of our customers to interact with us in the way they choose. That’s why, as well as continuing to invest in and grow our branch network to ensure our communities maintain access to face-to-face financial services, we’re making it simpler for members to manage their personal finances online, by making our website accessible to everyone. Recite Me’s accessibility software provides the ideal platform for us to uphold our commitment to delivering a website that everybody can easily use, and enables us to offer a customisable experience for our website visitors and members in a way that meets their individual needs. Ensuring that as many people as possible are able to access our website and obtain the information they need, or carry out the tasks they require, is important for our Society in enabling us to deliver high levels of customer service and an inclusive experience for our members.”

Jennie Pitt

Head of Diversity, Equity and Inclusion, Newcastle Building Society

“We’re committed to making it easy for all of our customers to interact with us in the way they choose. That’s why, as well as continuing to invest in and grow our branch network to ensure our communities maintain access to face-to-face financial services, we’re making it simpler for members to manage their personal finances online, by making our website accessible to everyone. Recite Me’s accessibility software provides the ideal platform for us to uphold our commitment to delivering a website that everybody can easily use, and enables us to offer a customisable experience for our website visitors and members in a way that meets their individual needs. Ensuring that as many people as possible are able to access our website and obtain the information they need, or carry out the tasks they require, is important for our Society in enabling us to deliver high levels of customer service and an inclusive experience for our members.”

Jennie Pitt

Head of Diversity, Equity and Inclusion, Newcastle Building Society

“As a responsible employer, it is important we provide opportunities for our colleagues to throve and be the best version of themselves. “We aim to provide our colleagues with essential tools to aid with a useful online and mobile experience; Recite Me works across all devices, allowing everyone to use the internet in the way that suits their needs.”

Carina Mardenborough

Diversity, Inclusion and Wellbeing Manager, Poundland

“As a responsible employer, it is important we provide opportunities for our colleagues to throve and be the best version of themselves. “We aim to provide our colleagues with essential tools to aid with a useful online and mobile experience; Recite Me works across all devices, allowing everyone to use the internet in the way that suits their needs.”

Carina Mardenborough

Diversity, Inclusion and Wellbeing Manager, Poundland

“As the largest energy and services provider in Britain, it’s vital that our online customer support is accessible to all the diverse communities we serve around the country, which is why we are proud to launch the “Recite Me” accessibility toolbar on our website.”

Cecil Edey

Conduct and Consumer Vulnerability Manager, British Gas

“As the largest energy and services provider in Britain, it’s vital that our online customer support is accessible to all the diverse communities we serve around the country, which is why we are proud to launch the “Recite Me” accessibility toolbar on our website.”

Cecil Edey

Conduct and Consumer Vulnerability Manager, British Gas

“West Midlands Trains is very excited to adopt Recite Me on both the West Midlands Railway and London Northwestern Railway websites, including the digital Delay Repay forms to assist customers registering compensation claims. We’re always looking at ways in which we can develop our products and services to ensure they meet the needs of our customers and increase inclusivity. We welcome any feedback customers may have when using the tool. Feedback can be submitted via our Live Feedback form on either of our websites.”

Peter Williamson

Accessibility Strategy & Projects Manager, West Midlands Trains

“West Midlands Trains is very excited to adopt Recite Me on both the West Midlands Railway and London Northwestern Railway websites, including the digital Delay Repay forms to assist customers registering compensation claims. We’re always looking at ways in which we can develop our products and services to ensure they meet the needs of our customers and increase inclusivity. We welcome any feedback customers may have when using the tool. Feedback can be submitted via our Live Feedback form on either of our websites.”

Peter Williamson

Accessibility Strategy & Projects Manager, West Midlands Trains

“We’ve been working hard to make sure our online channels are accessible and inclusive for all. The Recite Me toolbar and analytics help us to better understand what people are doing on our website and how they are accessing our services. This insight is a key part in our learning journey and is fundamental in helping us to plan any future development.”

Di Keller

Strategic Equality, Diversity and Inclusion lead, Karbon Homes

“We’ve been working hard to make sure our online channels are accessible and inclusive for all. The Recite Me toolbar and analytics help us to better understand what people are doing on our website and how they are accessing our services. This insight is a key part in our learning journey and is fundamental in helping us to plan any future development.”

Di Keller

Strategic Equality, Diversity and Inclusion lead, Karbon Homes

“I have had a very good experience working with Beyond Housing since they upgraded their home page with new tools as part of their programme, ‘Believing in Accessibility for All. Now existing and new customers can access information with various different adjustments, including translation in many languages, some of them even in audio versions. Using the orange button at the right side of the screen labelled ‘access and language tools’, one can change colours, languages, play audio, choose the text and other options according to their needs.”

Anda,

Beyond Housing Customer, from Latvia,

“I have had a very good experience working with Beyond Housing since they upgraded their home page with new tools as part of their programme, ‘Believing in Accessibility for All. Now existing and new customers can access information with various different adjustments, including translation in many languages, some of them even in audio versions. Using the orange button at the right side of the screen labelled ‘access and language tools’, one can change colours, languages, play audio, choose the text and other options according to their needs.”

Anda,

Beyond Housing Customer, from Latvia,

"We considered a number of products and found ReciteMe to be the easiest to access and navigate and have the most comprehensive range of support. It provides an easy access tool from a button on our webpage, it provides us with access to a range of options to support people with communication needs without the need to download additional software. Feedback from the patients and the community has been very positive and it has helped us to achieve our vision to provide unmatched quality of care, every time we touch lives. "

Mark Johns

Engagement Manager, North East Ambulance Service

"We considered a number of products and found ReciteMe to be the easiest to access and navigate and have the most comprehensive range of support. It provides an easy access tool from a button on our webpage, it provides us with access to a range of options to support people with communication needs without the need to download additional software. Feedback from the patients and the community has been very positive and it has helped us to achieve our vision to provide unmatched quality of care, every time we touch lives. "

Mark Johns

Engagement Manager, North East Ambulance Service

“The Recite Me toolbar has been implemented across key Mace websites and platforms. Providing this toolbar has helped create a barrier-free digital experience, with an array of accessibility tools on offer, everyone can access content in a way that suits them.”

Ian Steere

Co-Chair of ‘Enabled at Mace’, Employee Disability Network, Mace

“The Recite Me toolbar has been implemented across key Mace websites and platforms. Providing this toolbar has helped create a barrier-free digital experience, with an array of accessibility tools on offer, everyone can access content in a way that suits them.”

Ian Steere

Co-Chair of ‘Enabled at Mace’, Employee Disability Network, Mace

“We’re delighted to launch the Recite Me toolbar as part of the new-look website. We’ve focussed on improving our provision for supporters with hidden disabilities across this season and giving our supporters control of how the website looks will enable all supporters to easily access the information they want.”

Dave Messenger

Supporter Liaison & Disability Access Officer, Watford Football Club

“We’re delighted to launch the Recite Me toolbar as part of the new-look website. We’ve focussed on improving our provision for supporters with hidden disabilities across this season and giving our supporters control of how the website looks will enable all supporters to easily access the information they want.”

Dave Messenger

Supporter Liaison & Disability Access Officer, Watford Football Club

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