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The Scottish Ambulance Service Provides Accessible Emergency Care

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Approximately 1 million people in Scotland have a disability and may not have the tools required to access the digital world’s information and services.

To continue to provide the highest level of care and compassion to the population of Scotland, the Scottish Ambulance Service has implemented Recite Me assistive technology to break down barriers for those with disabilities, learning difficulties, visual impairments, and those who speak English as a second language.

The unique and innovative toolbar on the Scottish Ambulance Service website includes screen reading functionality, multiple reading aids, customisable styling options, and an on-demand live translation feature that boasts over 100 languages including 35 text-to-speech and styling options.

Mark Bagon, Communications Business Partner at the Scottish Ambulance Service commented,

“The Scottish Ambulance Service is on the frontline of the NHS, despatching immediate medical assistance or clinical advice to over 5 million people across Scotland. As well as helping patients who need support to reach their healthcare appointments and transferring some of Scotland’s most seriously ill patients.

It is therefore vital that we are able to communicate and promote all our services to everyone in Scotland, including those who have additional communication needs or do not speak English. The Recite Me functionality on our website gives these users the ability to find out about our services and how they can access them.”

To read and understand vital health information with ease, go to the Scottish Ambulance Service website and select the red icon at the top of the website.

For more information on how you can make health information and services accessible for all go to the Recite Me website or book a demo with a member of our friendly team. You can also try out our online accessibility checker for free.

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