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Webinar: Understanding FCA Consumer Duty Regulations

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We hosted a webinar to delve into the intricacies of the FCA’s Consumer Duty and explore strategies for effectively addressing vulnerable customers. A fantastic panel joined us, bringing with them a breadth of knowledge and expertise in different areas.

Whether you’re a financial institution representative, compliance officer, customer service specialist, or anyone concerned about consumer protection, this webinar offers valuable insights and practical guidance.

Download our FCA Webinar Takeaways which includes important information about the new regulations and our panellists key takeaways to help you support your vulnerable customers.

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Ross Linnett, CEO & Founder, Recite Me

Chad Rogerson Headshot

Chad Rogerson, Director of People & Change, Newton Europe

Amanda Kirby Headshot

Prof. Amanda Kirby, CEO & Neurodiversity campaigner, DO-IT Sol

Emma Cottle Headshot

Emma Cottle, Digital Marketing Manager, Newcastle Building Society

Sarah Farrington Headshot

Sarah Farrington, Head of Digital Customer Experience, Lloyds Banking Group

Download Your Finance Accessibility Guide

Find out why digital barriers are a problem for finance organisations, who needs support online, a break down of our data from the past year and our top tips to create an inclusive online experience on your website.

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