Believing in Accessibility for All
Accessibility tools button image

Boots

Client Case Study
Boots website open on a laptop with the Recite Me toolbar launched

Boots

boots.com

Boots is a health and beauty company in the UK that has worked for over 170 years to support the health and wellbeing of local communities. Boots is the largest pharmacy health and beauty chain in the UK, with over 2,260 stores and 37 million monthly visitors to boots.com.

Boots logo
Outside of a Boots store

Our Brief

Approximately 20% of people in the UK and 25% of people in the USA sit in the disability market. In the UK alone, the Purple Pound - the spending power of disabled people and their families - is worth a staggering £274 billion and is estimated to be rising by 14% per year, yet less than 10% of organisations have a targeted plan to access the disability market.

To drive accessibility in the retail industry, Boots wanted to ensure that all services and products were accessible to disabled people and their families.

Recite Me toolbar solution. Audio, styling, reading, translation icons.

Our Solution

Boots is among the first batch of retailers to provide an inclusive online shopping experience. Being the first UK retailer to offer Recite Me technology on its online store, to support more than 13 million people in the UK who face barriers when navigating a website.

The Recite Me assistive technology on the Boots website offers a range of toolbar features such as screen reading functionality, multiple reading aids, customisable styling options and an on-demand live translation feature that boasts over 100 languages. These features give control to website visitors to manage how they view and interact with content to suit their individual needs.

Client Testimonial

"We are delighted to be launching this market-first technology to boots.com, helping customers to customise the site to suit their own needs. The launch of the Recite Me accessibility tools help those customers who find it more challenging to shop online to browse, shop and manage their accounts hassle free. "

Paula Bobbett, Director of E-Commerce at Boots UK