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Finance and Law Accessibility

Banking and insurance organisations have a responsibility to support customers in vulnerable circumstances. We’ve chosen to discuss insurance and legal firms together because of the many synergies between the two sectors such as both services include complex language and both services are typically required in times of immense stress.

Law hammer Finance Sector

Online Access Barriers are a Problem for Finance and Legal Firms

There is a general expectation that buying insurance or legal cover can be done in seconds within just a few clicks. But for those who face online access barriers, it’s not that straightforward.

It’s incredibly difficult for these customers to feel that they’re in control and getting the best advice and deals because it’s so much harder to access and absorb information when they are researching their options. Providing assistive technology will make it easier for users to access finance and law information online.

Why you Should Provide Online Support in the Finance and Law Sector

Support the Vulnerable
In many cases where insurance and legal assistance is required customers are already under significant pressure, for example, a bereavement or divorce. So, the clearer and easier your information is to access, the better it is for everyone.
Increased Revenue
1 in every 5 people has a physical, visual, auditory, cognitive, or neurological disability. So if your website isn’t accessible, you’re missing out on 20% of the market share.
Employer of Choice
Being inclusive sets you apart as an employer of choice. Higher staff satisfaction scores and reduced turnover rates will increase the pool of candidates who want to interview, work, and stay with you.

Let us show you how easy it can be.

Thousands of finance and law webpages made accessible through the use of assistive technology

Everybody should have the right to protect their loved ones and belongings and access legal advice and support online when they need it. 

The Recite Me assistive toolbar breaks down online access barriers making it easier to access vital information and advice online. Users can make single or multiple adjustments to a website to create a uniquely customised experience.

This is the total number of users who launched the Recite Me toolbar on finance and law websites.
This is the total number of pages viewed using the Recite Me toolbar.
Higher than the industry average pages viewed per session.
Finance and Law Sector Guide Mock Up
Download our Online Accessibility Guide for the Law and Insurance Sector

Find out why digital barriers are a problem for law and finance organisations, who needs support online, a break down of our data from the past year and our top tips to create an inclusive online experience on your website.


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