RECITE ME SECTORS

Finance and Law Accessibility

Banking and insurance organisations have a responsibility to support customers in vulnerable circumstances. We’ve chosen to discuss insurance and legal firms together because of the many synergies between the two sectors such as both services include complex language and both services are typically required in times of immense stress.

Online Access Barriers are a Problem for Finance and Legal Firms

There is a general expectation that buying insurance or legal cover can be done in seconds within just a few clicks. But for those who face online access barriers, it’s not that straightforward.

It’s incredibly difficult for these customers to feel that they’re in control and getting the best advice and deals because it’s so much harder to access and absorb information when they are researching their options. Providing assistive technology will make it easier for users to access finance and law information online.

Why you Should Provide Online Support in the Finance and Law Sector

Support the Vulnerable

In many cases where insurance and legal assistance is required customers are already under significant pressure, for example, a bereavement or divorce. So, the clearer and easier your information is to access, the better it is for everyone.

Increased Revenue

1 in every 5 people has a physical, visual, auditory, cognitive, or neurological disability. So if your website isn’t accessible, you’re missing out on 20% of the market share.

Employer of Choice

Being inclusive sets you apart as an employer of choice. Higher staff satisfaction scores and reduced turnover rates will increase the pool of candidates who want to interview, work, and stay with you.

Let us show you how easy it can be.

Thousands of finance and law webpages made accessible through the use of assistive technology

Everybody should have the right to protect their loved ones and belongings and access legal advice and support online when they need it.

The Recite Me assistive toolbar breaks down online access barriers making it easier to access vital information and advice online. Users can make single or multiple adjustments to a website to create a uniquely customised experience.

UNIQUE USERS

22,434

This is the total number of users who launched the Recite Me toolbar on finance and law websites.

PAGES VIEWED

82,809

This is the total number of pages viewed using the Recite Me toolbar.

INDUSTRY AVERAGE

+32%

Higher than the industry average pages viewed per session.

Download our Online Accessibility Guide for the Law and Insurance Sector

Find out why digital barriers are a problem for law and finance organisations, who needs support online, a break down of our data from the past year and our top tips to create an inclusive online experience on your website.

Customers

See the love!

“We’re committed to making it easy for all of our customers to interact with us in the way they choose. That’s why, as well as continuing to invest in and grow our branch network to ensure our communities maintain access to face-to-face financial services, we’re making it simpler for members to manage their personal finances online, by making our website accessible to everyone. Recite Me’s accessibility software provides the ideal platform for us to uphold our commitment to delivering a website that everybody can easily use, and enables us to offer a customisable experience for our website visitors and members in a way that meets their individual needs. Ensuring that as many people as possible are able to access our website and obtain the information they need, or carry out the tasks they require, is important for our Society in enabling us to deliver high levels of customer service and an inclusive experience for our members.”

Jennie Pitt

Head of Equality, Diversity and Inclusion, Newcastle Building Society

“We’re committed to making it easy for all of our customers to interact with us in the way they choose. That’s why, as well as continuing to invest in and grow our branch network to ensure our communities maintain access to face-to-face financial services, we’re making it simpler for members to manage their personal finances online, by making our website accessible to everyone. Recite Me’s accessibility software provides the ideal platform for us to uphold our commitment to delivering a website that everybody can easily use, and enables us to offer a customisable experience for our website visitors and members in a way that meets their individual needs. Ensuring that as many people as possible are able to access our website and obtain the information they need, or carry out the tasks they require, is important for our Society in enabling us to deliver high levels of customer service and an inclusive experience for our members.”

Jennie Pitt

Head of Equality, Diversity and Inclusion, Newcastle Building Society

“More than ever, it is vital that everyone can have equality in the workplace and has access to the information they need to make informed career choices and create opportunities for themselves. It’s a customised experience that we hope will increase the diversity of our applicants to enhance our skill sets and open up a wider talent pool that supports our values of equal opportunities in the workplace.”

Mike Todd

CEO, Volkswagen Financial Services

“More than ever, it is vital that everyone can have equality in the workplace and has access to the information they need to make informed career choices and create opportunities for themselves. It’s a customised experience that we hope will increase the diversity of our applicants to enhance our skill sets and open up a wider talent pool that supports our values of equal opportunities in the workplace.”

Mike Todd

CEO, Volkswagen Financial Services

“I am thrilled that Halifax customers can now use the Recite Me toolbar on our website. Along with our commitment to ensuring our websites and apps are inclusive for all customers, the toolbar can add a further level of personalisation for those wanting a little extra help when they’re online.”

James Fulker

Chief Digital Officer, Halifax

“I am thrilled that Halifax customers can now use the Recite Me toolbar on our website. Along with our commitment to ensuring our websites and apps are inclusive for all customers, the toolbar can add a further level of personalisation for those wanting a little extra help when they’re online.”

James Fulker

Chief Digital Officer, Halifax

"You have to realise that all of the information online doesn’t suit everyone the way that it is. It’s been designed for the mass market, but that’s not taking into account that there are people with different needs. It’s so important to recognize that everybody needs to get access to the correct information and individual support that they need. We didn’t know something so easy and flexible to use like this was available. We saw the advantages of it immediately, and there didn’t seem a need to go anywhere else. "

Karen Slaughter

Marketing Communications Manager, Lindsays Edinburgh Office

"You have to realise that all of the information online doesn’t suit everyone the way that it is. It’s been designed for the mass market, but that’s not taking into account that there are people with different needs. It’s so important to recognize that everybody needs to get access to the correct information and individual support that they need. We didn’t know something so easy and flexible to use like this was available. We saw the advantages of it immediately, and there didn’t seem a need to go anywhere else. "

Karen Slaughter

Marketing Communications Manager, Lindsays Edinburgh Office

“We believe that this is an essential area of inclusivity that needs to be given clear focus. For us, an easy and essential way for us to improve Cura’s services has been adding Recite Me to our website in June of this year. This language and accessibility bar enables users to have documents read aloud to them, to download text as an MP3 file, change fonts, colours, and sizes, translate into over 100 different languages, and has a fully integrated dictionary and thesaurus.”

Kathryn Knowles

Managing Director, Cura Financial Services Ltd.

“We believe that this is an essential area of inclusivity that needs to be given clear focus. For us, an easy and essential way for us to improve Cura’s services has been adding Recite Me to our website in June of this year. This language and accessibility bar enables users to have documents read aloud to them, to download text as an MP3 file, change fonts, colours, and sizes, translate into over 100 different languages, and has a fully integrated dictionary and thesaurus.”

Kathryn Knowles

Managing Director, Cura Financial Services Ltd.