Believing in Accessibility for All
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Finance and Law

Banking and insurance organisations have a responsibility to support customers in vulnerable circumstances. We’ve chosen to discuss insurance and legal firms together because of the many synergies between the two sectors such as both services include complex language and both services are typically required in times of immense stress.

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Online Access Barriers are a Problem for Finance and Legal Firms

There is a general expectation that buying insurance or legal cover can be done in seconds within just a few clicks. But for those who face online access barriers, it’s not that straightforward.

It’s incredibly difficult for these customers to feel that they’re in control and getting the best advice and deals because it’s so much harder to access and absorb information when they are researching their options. Providing assistive technology will make it easier for users to access finance and law information online.

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Finance and Law Organisations Leading the Way with Online Accessibility

Why you Should Provide Online Support in the Finance and Law Sector

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Support the Vulnerable

In many cases where insurance and legal assistance is required customers are already under significant pressure, for example, a bereavement or divorce. So, the clearer and easier your information is to access, the better it is for everyone.

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Employer of Choice

Being inclusive sets you apart as an employer of choice. Higher staff satisfaction scores and reduced turnover rates will increase the pool of candidates who want to interview, work, and stay with you.

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Increased Revenue

1 in every 5 people has a physical, visual, auditory, cognitive, or neurological disability. So if your website isn’t accessible, you’re missing out on 20% of the market share.

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Auriga Services Ltd

"From a recommendation I received, I reviewed the Recite Me product. Just 15 minutes later I was convinced that it was a must for enabling accessibility on our website and on-line portals. We help people in financial need, and accessibility is essential – especially for those who don’t speak English as their first language. I then discovered that the company behind the product was equally amazing – they could not have been more helpful – firstly by ensuring that we understood the product, and then post sale, in supporting the implementation and further follow up questions later."

Mark Abrams
Chief Executive
Auriga Services Ltd

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Read More About Prioritising Web Accessibility in the Law and Insurance Sectors

Read our explanation of vulnerable customers and online barriers, and find out which companies are leading the way and have already implemented Recite Me assistive technology on their website.

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Contact the team

Have a question to ask? contact the Recite Me team.