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Torridge District Council

Client Case Study
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Torridge District Council

www.torridge.gov.uk

Torridge District Council is located within the north west of Devon and has a population of around 67,000 people. The district is divided into 23 Wards and is predominantly rural. The main towns are Bideford, Holsworthy and Torrington, with almost half of the population living in or close to Bideford/ Northam and the remainder of the area fairly sparsely populated.

Torridge Council logo
Bridge in Torridge

Our Brief

The council’s website currently attracts over 10,000 users per month and it has recently had a refresh to make many more services available online. The council was looking for a web accessibility solution to make the site accessible and inclusive to the widest possible audience. The move is part of the Council’s Transforming Torridge programme, which aims to make to make it easier and more convenient for people to deal with the council.

Recite Me toolbar solution. Audio, styling, reading, translation icons.

Our Solution

Recite Me’s accessibility and language toolbar was installed onto the Torridge District Council website and is accessible via a button at the top of each web page. The button is clearly labelled with the words ‘Read and Hear, better accessibility’. The Recite Me toolbar lets anyone view the website in a format that is fully accessible for them. It gives users a number of options to make reading easier, such as having the text read aloud to them or changing font sizes and colours. These features will help make the site as accessible as possible to people of all ages, including people with a disability, learning difficulty or other impairment. Recite Me can also translate any bit of written content into over 100 different languages. This is crucial for the Council because its website needs to be accessible to the increasing number of tourists that come to visit and holiday in the area, who may not speak English as their first language.

Client Testimonial

"Our website is becoming an ever more important tool for delivering information and allowing people to access services electronically. Many services now allow applications to be made online but we need to ensure that those people that might struggle with the standard way this information is presented are not excluded from these new ways of interacting. The Recite Me toolbar will bridge that gap for people that may have had difficulty in using our website in the past and is a practical and positive approach to improving accessibility. "

Councillor David Hurley, Lead Member for Internal Resources, Torridge District Council.