Believing in Accessibility for All
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Utilities

Every home needs access to gas, water and electricity. Yet, utility services are not always readily available to all. Providing an inclusive experience online enables everyone to access vital utility services and person accounts barrier-free.

Supporting utility website users

Customers Face Online Barriers When Accessing Utility Services

People's everyday tasks now take place online, such as managing energy accounts and paying bills. Many of the 14.1 million people in the UK who have a disability often encounter barriers online when completing these simple tasks.

Most consumers pay at least 10 separate household bills a month, and over 50% of these are paid online. Improving web accessibility and providing practical and efficient ways for customers to communicate online can avoid stressful situations for vulnerable customers.

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Utilities Organisations Leading the Way for Online Inclusion

Why Utility Organisations Need to Provide an Inclusive Online Experience

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Increased Revenue

1 in every 5 people has a physical, visual, auditory, cognitive, or neurological disability. So if your website isn’t accessible, you’re missing out on 20% of the market share.

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Support the Vulnerable

Every home needs access to gas, water and electricity. But when websites are not inclusive, vulnerable citizens cannot manage their accounts.

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Enhanced Brand Image

Welcoming people with varied disabilities and access needs promotes your commitment to inclusion and sets you apart from the competition.

Utilita website with the Recite Me toolbar launched

Utilita

“It's important to us at Utilita that our services are accessible to everyone, which is why we decided to implement the ‘Recite Me’ accessibility toolbar on our website. The toolbar has already made a huge difference to our customers.”

Lauren Sanders​
Marketing Manager
Utilita

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Check out our Guide for Web Accessibility in the Utilities Sector

Find out some of the leading utility organisations we work with and how assistive technology can help support customers in vulnerable circumstances.

View Guide

Contact the team

Have a question to ask? contact the Recite Me team.