British Gas Energy Trust
British Gas Energy Trust was originally established in 2004 as an independent Charitable Trust. In 2019 its assets and liabilities were transferred to a Charitable Incorporated Organisation. The Trust contributes to the relief of poverty in England, Wales, and Scotland; with a particular focus on fuel poverty by helping those who are struggling to pay for their consumption of gas and electricity get back on their feet and remain debt free going forward. Since the launch of the Trust in 2004 in excess of £103 million has been spent helping over 157,000 people manage their energy costs.
The new trust website provides support information, online application forms, and signposting to third-party services. In order to help better support people in vulnerable circumstances and people who may have disabilities, learning difficulties, visual impairments, or people who speak English as a second language, the British Gas Energy Trust’s new website needed to provide support.
To help people in vulnerable circumstances and people who may have disabilities, learning difficulties, visual impairments or people who speak English as a second language, the British Gas Energy Trust website provides accessibility and language support.
This inclusive support is provided through a range of tools to help people visiting the website customise their viewing and reading experience. This could be by using the screen reading to read aloud content, changing the page style to customize the colour and size of foreground text, links, and backgrounds, or using the reading aids to mask distractions on the screen. People who speak English as a second language will benefit from the real-time translation feature which can translate over 100 languages, including 65 text-to-speech voices.