Recite Me Sectors

Accessibility for Emergency Services

Emergency services including ambulance, fire, and police are often the first port of call in an emergency so they need to be totally inclusive to ensure everyone can access vital support when they most need it.

Users Face Digital Barriers on Emergency Services Websites

Most of us take access to emergency services for granted, but it’s not that simple for those who struggle with traditional methods of communication or face online barriers.

In a study, 71% of people said that they left a website they found hard to use. For emergency services this cannot be the case, vital safety information could mean the difference between life and death. Making emergency services websites accessible is an excellent way to support the vulnerable to access vital information online.

Why you Should Provide Online Support in the Emergency Services Sector

Support the Vulnerable

Those who are vulnerable may end up in a dangerous situation during an emergency if they cannot access the information they need.

Employer of Choice

Being inclusive sets you apart as an employer of choice. Higher staff satisfaction scores and reduced turnover rates will increase the pool of candidates who want to interview, work, and stay with you.

Enhanced User Experience

Assistive technology allows users to overcome barriers, allowing them to digest online content in a way that works for them.

Let us show you how easy it can be.

Thousands of emergency services webpages made accessible through the use of assistive technology

The Recite Me assistive toolbar has been integral in providing equal access to emergency services information for people with disabilities.

Once the Recite Me assistive toolbar is installed on a website access barriers can be broken down. Users can make single or multiple adjustments to create a genuinely inclusive online experience.

UNIQUE USERS

68,341

This is the total number of users who launched the Recite Me toolbar on emergency services websites.

PAGES VIEWED

425,499

This is the total number of pages viewed using the Recite Me toolbar.

INDUSTRY AVERAGE

+122%

Higher than the industry average pages viewed per session.

Download our Digital Accessibility Guide for Emergency Services

Find out the organisations we already work within the emergency services sector (local and national), how Recite Me assistive technology can help website visitors, and check out a breakdown of our toolbar usage data from the past year.

Customers

See the love!

"We considered a number of products and found ReciteMe to be the easiest to access and navigate and have the most comprehensive range of support. It provides an easy access tool from a button on our webpage, it provides us with access to a range of options to support people with communication needs without the need to download additional software. Feedback from the patients and the community has been very positive and it has helped us to achieve our vision to provide unmatched quality of care, every time we touch lives. "

Mark Johns

Engagement Manager, North East Ambulance Service

"We considered a number of products and found ReciteMe to be the easiest to access and navigate and have the most comprehensive range of support. It provides an easy access tool from a button on our webpage, it provides us with access to a range of options to support people with communication needs without the need to download additional software. Feedback from the patients and the community has been very positive and it has helped us to achieve our vision to provide unmatched quality of care, every time we touch lives. "

Mark Johns

Engagement Manager, North East Ambulance Service

"Our Information Technology department all said that we know enough about web programming that, if we really wanted to, we could have built a version of the Recite Me software. But the fact is, even if we did that, it would take us months and probably wouldn’t be half as good. We knew that we needed to make things accessible and this was a quick and comprehensive way of doing that. That really is the unique selling point of this software. The competitors were okay, but Recite Me is arguably a better product and was quick and easy to install. "

Richard Price

IT Manager, Yorkshire Ambulance Service

"Our Information Technology department all said that we know enough about web programming that, if we really wanted to, we could have built a version of the Recite Me software. But the fact is, even if we did that, it would take us months and probably wouldn’t be half as good. We knew that we needed to make things accessible and this was a quick and comprehensive way of doing that. That really is the unique selling point of this software. The competitors were okay, but Recite Me is arguably a better product and was quick and easy to install. "

Richard Price

IT Manager, Yorkshire Ambulance Service

“The Scottish Ambulance Service is on the frontline of the NHS, despatching immediate medical assistance or clinical advice to over 5 million people across Scotland. As well as helping patients who need support to reach their healthcare appointments and transferring some of Scotland’s most seriously ill patients. It is therefore vital that we are able to communicate and promote all our services to everyone in Scotland, including those who have additional communication needs or do not speak English. The Recite Me functionality on our website gives these users the ability to find out about our services and how they can access them.”

Mark Bagon

Communications Business Partner at the Scottish Ambulance Service

“The Scottish Ambulance Service is on the frontline of the NHS, despatching immediate medical assistance or clinical advice to over 5 million people across Scotland. As well as helping patients who need support to reach their healthcare appointments and transferring some of Scotland’s most seriously ill patients. It is therefore vital that we are able to communicate and promote all our services to everyone in Scotland, including those who have additional communication needs or do not speak English. The Recite Me functionality on our website gives these users the ability to find out about our services and how they can access them.”

Mark Bagon

Communications Business Partner at the Scottish Ambulance Service

“Diversity and inclusivity are at the very heart of our core values here at North Wales Fire and Rescue Service. We serve a rich diversity of communities, against a backdrop of significant natural and cultural heritage, and seek to provide services equitably to all members of our society. This means that we appreciate differences, promote equal opportunity, challenge prejudice and discrimination.”

Tracey Williams

Corporate Communications Manager, North Wales Fire and Rescue Service

“Diversity and inclusivity are at the very heart of our core values here at North Wales Fire and Rescue Service. We serve a rich diversity of communities, against a backdrop of significant natural and cultural heritage, and seek to provide services equitably to all members of our society. This means that we appreciate differences, promote equal opportunity, challenge prejudice and discrimination.”

Tracey Williams

Corporate Communications Manager, North Wales Fire and Rescue Service