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NHS Public Health Wales

Client Case Study
NHS Public Health Wales website

NHS Public Health Wales

phw.nhs.wales/

NHS Public Health is the leading organisation in Wales working to improve the well-being of 3 million people in the UK. As part of the NHS, their aim is to continuously improve healthcare to help create the safest and highest quality health service.

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NHS  Wales doctor

Our Brief

NHS Public Health Wales supports the diverse population of their area with healthcare and services. To continue providing a high quality of service they wanted to offer assistive technology on their website so everyone can access healthcare information hassle-free.

1 in 5 people in the UK are disabled and often encounter obstacles online, for those who are visually impaired and neurodiverse, it may be difficult to take an active part in the digital world.

To provide complete inclusivity on their website, web users need to be equipped with the tools that enable them to access online information.

Recite Me toolbar solution. Audio, styling, reading, translation icons.

Our Solution

The Recite Me assistive toolbar was launched on the NHS Public Health Wales website, in December 2020. In the first month alone there has been over 1600 unique users, accessing the assistance they need to support their online journey. To allow people to access healthcare, services and COVID-19 advice the Recite Me assistive toolbar offers users features such as translating content into different languages, read aloud and styling assistance. This includes adjustments to colour, font type and size.

Client Testimonial

"We know the information available on our website needs to be available in different formats and languages to reach our diverse audiences, so we worked hard to find a solution that will make information we publish online more accessible to those with sight loss, people with some learning difficulties, such as dyslexia, speakers of English as an additional language and people with lower literacy levels. "

Rebecca Fogarty, Engagement and Collaboration Manager at NHS Public Health Wales