Believing in Accessibility for All
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Healthwatch Torbay

Client Case Study
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Healthwatch Torbay

Healthwatch is a national, independent consumer champion for health and social care throughout England. With branches in every region of England, Healthwatch provides citizens with the chance to speak up and have their opinions heard on local healthcare matters and services. Healthcare providers can then use this information to respond to feedback and address any concerns. We recently partnered with the Torbay branch of Healthwatch.

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Our Brief

Torbay, located on the southwest coast of Devon, is home to the largest 65 and over population in England. As a popular holiday spot, it’s also a highly sought after area for elderly people looking to retire and enjoy a slower pace of life. Unsurprisingly, as a result of old age, that understandably comes with some additional healthcare concerns including common disabilities, hearing difficulties and vision impairments simply due to an aging population. As Healthwatch relies heavily on the opinions of local residents, an accessible website to reach this part of the community was vital.

Recite Me toolbar solution. Audio, styling, reading, translation icons.

Our Solution

The Recite Me toolbar was added to Healthwatch Torbay’s existing website, known locally as the “Trip Advisor for healthcare”, to improve the website’s accessibility functions, allowing more users to easily navigate information, access the services they need, and allow their voices to be heard in their own community. By combining Recite Me and Healthwatch Torbay’s services together, now all residents of Torbay have the chance to speak up and give healthcare providers the recognition they deserve, or offer improvements where necessary. Residents can now feel empowered by sharing their opinions, and welcomed into a very useful online resource that is now more accessible for everyone.

Client Testimonial

"The sales team have been great. They walked us through a tutorial of the software so that we could see all of the different programs and features which was really in-depth. It really showed us things that we weren’t aware of before. The fact that we could incorporate all of these features onto our website with the click of a button was a real cure for us. "

Simon Culley, Communications Officer at Healthwatch Torbay