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Auriga Services

Client Case Study
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Auriga Services

www.aurigaservices.co.uk

Auriga Services support people to come out of debt and rebuild their lives from a position of strength.

Auriga manages the charitable trust funds for Severn Trent Water, United Utilities and Thames Water, as well as the NHS, Local Authorities, and Charities, managing their funds and schemes.

Auriga has helped 1.9 million people to reduce their financial hardship by working closely with their clients to meet the main objective of ‘Changing Lives Every Day’.

Auriga Services Logo
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Our Brief

Many of Auriga Services customers may be overwhelmed with their financial situation and they need to be able to access the support that is needed.

To be able to leave a lasting impact on vulnerable customers’ well-being and to support them online assistive technology was needed.

Recite Me toolbar solution. Audio, styling, reading, translation icons.

Our Solution

The introduction of the Recite Me assistive toolbar will allow website visitors to customise the Auriga Services website in the way that works for them.

This could be changing the page style to customize the colour and size of foreground text, links and backgrounds, or using the reading aids to mask distractions on the screen. People who speak English as a second language will benefit from the real-time translation feature which can translate over 100 languages, including 35 text to speech voices.

Be able to do this will allow a large number of customers in vulnerable circumstances to seek the support they need easily and hassle free.

Client Testimonial

"From a recommendation I received, I reviewed the Recite Me product. Just 15 minutes later I was convinced that it was a must for enabling accessibility on our website and on-line portals. We help people in financial need, and accessibility is essential – especially for those who don’t speak English as their first language. I then discovered that the company behind the product was equally amazing – they could not have been more helpful – firstly by ensuring that we understood the product, and then post sale, in supporting the implementation and further follow up questions later "

Mark Abrams, Chief Executive at Auriga Services Ltd