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Stay up to date with the latest client news, industry updates and events from Recite Me

Supporting the Elderly Online

21 Aug 2020 | news

The internet gives elderly people the ability to connect with relatives and friends on a regular basis, and is an important tool in general in assisting senior citizens to lead independent lives. Providing accessible websites is the best way to guarantee their inclusion and ensure they do not become more vulnerable or excluded from the information, services, and support networks they need. Our Ageing Population The global share of the population made up by those aged 65 and over rose from 6% in 1990 to 9% in 2019. As of this year, there are over 703 million people aged 65 years or over in the world, and this figure is projected to double to 1.5 billion by 2050. As the ageing population increases, so does the percentage of the entire population with disabilities, visual impairments, and hearing loss. Plus, there are millions of older internet users who speak English as a second language, and millions more who struggle with learning difficulties or attention disorders that combine with the general barriers brought on by old age. So more often than not, multiple adjustments are required for older internet users to be able to use websites more easily. The Elderly & Technology Use Most older people use tablets and desktop computers to access the internet, although recent trends point to a year on year increase in smartphone usage. There is a general consensus among the younger population that older people are incapable or unwilling to embrace technology, but this is very much a misconception. Even the Queen of England, who is now 94, uses a smartphone and has Instagram and Twitter accounts! Did you know that: 71% of elderly internet users go online every day 11 % of elderly internet users go online between 3 and 5 times per week 20% of grandparents use email to communicate with their families How do Older People Use the Internet? Like most people, senior citizens use the internet to access the information, products, and services they need the most: 66% use it to get information about healthcare and medical services 58% use it to access local businesses and government websites 55% use it for banking and financial activities 55% follow groups and organisations on social networks 40% use it to stay up to date with news and political/policy information that affects them Given this information, it becomes vitally important that our older population is supported properly online. Covid-19 restrictions have made communication harder as wait times for customer service helplines are now significantly longer, and many brick and mortar customer service outlets remain closed. This means that going online is often the only way to access information. Therefore, it is incredibly stressful for senior citizens looking for help with their health, banking, or paying bills etc., when websites are not accessible. Imagine dealing with all of the regular challenges of living through the Covid-19 pandemic, plus having to deal with accessibility barriers to essential information and services needed to keep you informed and safe. It is under these circumstances that vulnerability levels increase, as any inequality in access to information leads by default to inequalities in access to services and support. In addition to obtaining everyday information online, older people also use the internet for shopping. In fact, seniors are the fastest-growing consumer age group in the world and the annual spending power of those aged 60 plus is estimated to be as high as 15 trillion. So, we strongly recommend that no business skips out on important accessibility steps that would prevent older users from being able to access their products and services. How to Make Websites More Senior Citizen Friendly We’ve all heard the phrase ‘respect your elders’, and these days, the ultimate respect we can give to the ageing population is to ensure that all the information they need is easily accessible to them online. If you manage a website that is important to the senior citizen market, the Web Content Accessibility Guidelines (WCAG) break down the recommendations and requirements to help you become more inclusive of older users. However, simply ticking the box on accessibility doesn’t necessarily make your website inclusive. What makes a website truly inclusive is giving people as many choices as possible so they can customise your website and consume the information in a way that is tailored to their own individual needs. This is where Recite Me can help. Our assistive toolbar promotes inclusivity by allowing those with sight loss, cognitive impairments, learning difficulties, physical disabilities, and varying linguistic needs to access your website in a way that is best suited to them. Specific toolbar functions that benefit senior citizens include: Personalisation options for font size, type, and colour to make each web page easier to read The ability to download content as an audio file, negating the need to read long sections of text Text to speak functions in 35 different languages, thus supporting those with English literacy issues Additional tools like an on-screen mask and ruler, allowing those who find it difficult to focus not to be distracted by other content on the page A content converter that can translate text into over 100 different on-screen languages, which is ideal for all elderly citizens for whom English is not their first language Want to Know More? If you’re not sure whether your website is accessible or inclusive of the senior citizen market, feel free to contact our team to find out more, or book a demonstration of our assistive toolbar. Being inclusive of everyone in our society is the right thing to do, and you’d be joining over 500 happy companies who have already succeeded in making their websites accessible and inclusive of the ageing population, including: NHS trusts Healthwatch services Emergency services providers Local councils Disability rights groups Utility companies

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Healthwatch Cheshire CIC

18 Aug 2020 | case-study

Healthwatch Cheshire West is the local independent consumer champion for Health and Social Care services in Cheshire West and Chester. They Engage directly with a wide range of people in the community to gain the richness of people’s views and stories. Having conversations with people makes them better understand issues that are affecting people regarding health and care, and how they can support them by signposting them to services, organisations, or groups that can help.

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The Hospitality Industry: The Importance of Diversity & Inclusion in an Everyday Setting

17 Aug 2020 | news

The reopening of bars and restaurants as part of the relaxation of Covid-19 restrictions has been met enthusiastically by companies, corporations and consumers alike. In 2018, the hospitality sector was the third-largest employer in the UK, so businesses in the industry have been hit hard this year and were welcoming of the opportunity to open their doors once more. Likewise, customers have been grateful for the chance to reclaim some normality in their social lives and even venture out for a few restaurant meals. It’s not exactly business as usual, however, as there are several restrictions governing the specifics of indoor versus outdoor service, social distancing, ensuring limited numbers by facilitating advance bookings, and collecting data for track and trace purposes, etc. So it’s a bit more complicated than before, but in general, everyone should now be able to go out a little again if they want to. Bars and Restaurants in 2020 Although patrons can now visit their regular watering holes and favourite restaurants again, the process is almost certainly not as spontaneous as before. The government has published many guidance documents detailing measures required for businesses to operate safely. On the technological side, this includes a number of rules and recommendations for: Booking ahead online Using contactless apps for ordering food Providing online forms to collect names, phone numbers and email addresses of customers For most people, this may add an element of frustration, but is essentially just a mild inconvenience. However, for many in our society, these measures could be a barrier to inclusion. There are millions of UK residents who struggle to access information on websites due to: Vision problems Physical disabilities Learning difficulties Language issues Why should these people miss out on the same opportunities and privileges as the rest of society, just because they struggle to access or assimilate information in the same way? They shouldn’t! And why wouldn’t hospitality businesses want to be inclusive and cast their net as wide as possible in order to achieve a larger customer base? They should! Especially at a time where the sector is already struggling to bounce back from an economic downturn. This is where Recite Me can help. We truly believe in accessibility for all and specialise in the provision of inclusive software that allows equal access to information online for those who are visually impaired, neurodiverse, speak English as a second language, or struggle with cognitive or physical disabilities. The Importance of Digital Inclusion in the Hospitality Sector Hospitality businesses can benefit significantly from being more inclusive online. In the here and now, the importance may be focussed on not missing out on further custom due to Covid-19 restrictions. However, even in more normal times, the target market for businesses in the hospitality sector comprises a large number of those who are more likely to encounter accessibility barriers: Foreign tourists who don’t speak English as a first language. Older people who are more likely to struggle with vision problems and mobility issues. All tourists who spend several weeks – or even months – researching their holiday plans online. So for hospitality businesses, embracing inclusion means an opportunity to reach and retain more potential customers all of the time, not just in 2020. Maximum Gain Through Inclusion The online spending power of people with access needs in the UK is £24.8 billion, so the financial incentive alone should be enough for most businesses to give some serious thought to their digital inclusion policies. Plus, being inclusive is the right thing to do, and as an extra bonus, it comes with a feeling of pride that resonates throughout the entire company. This is especially important in hospitality, where the well-known mantra ‘happy staff = happy customers’ is rarely far from the minds of savvy business owners and managers. So there are even some sideline benefits to be found in staff satisfaction, loyalty, and reduced turnover rates. Does it Really Work? Absolutely, and businesses who have taken the step towards inclusion are already seeing the benefits. Take The Inn Collection Group as an example. The Inn Collection Group has several pub and accommodation properties across the North of England, and installed Recite Me software onto their website in 2019. Not only did this make their digital content more accessible and useable for everyone, but it resulted in better online experiences for potential customers which in turn translated into increased sales and bookings. "The Inn Collection Group is all about being inclusive and welcoming to everyone. This starts with guests locating us online and having full accessibility to our websites to make informed decisions. But it’s also about embedding diversity and inclusion into our operations and mission statement so people choose to eat, drink, sleep and explore with us, as well as choose to work for us." Dan Evans, General Manager, The Inn Collection Group Get Recite Me for Your Website It has never been more important that all customers can access and understand information online. Nor has it ever been more important that businesses are able to access and include the entire spectrum of web users. If you’d like more details on how your company can use our assistive technology to maximise your customer base, please feel free to contact our team or book a demonstration of our toolbar.

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Helping People in Vulnerable Circumstances Access Financial Support

10 Aug 2020 | news

With Covid-19 lockdown restrictions lifting, it feels to some degree as if we are finally able to claim a little of our regular routines back. However, due to the impacts on the economy, many households are facing financial troubles. Lots of people have lost their jobs, others have taken pay cuts, and some of the worst affected may have lost their businesses altogether. A significant percentage of the population will be in need of financial support, and those in vulnerable circumstances will be affected the most. With lines of communications blocked or delayed, it is critical that websites are accessible. Recite Me is here to help all public and private sector businesses and organisations to communicate information more effectively by making websites accessible and inclusive of all users. Who are the most Vulnerable Online? We typically think of ‘the vulnerable’ as those with physical or emotional deficits – essentially the aged, the sick, and the immobile. In reality, though, anyone in need of special care falls under the definition of being vulnerable, and in the online world, this means those lacking the tools they need to adequately understand or communicate, and/or those without access to the information they need at all. This includes members of our society who: Have decreased vision - it is estimated that at least 2.2 billion people have a vision impairment. Struggle with literacy – around 1% of the population in developed nations like the UK and USA have issues with basic reading and writing. This figure is significantly higher in less developed nations. Are Autistic – around one in every hundred people is on the autistic spectrum. Speak/read English as a second language – up to 1 in every 5 households speaks a language other than English at home. Suffer from attention disorders – it is estimated that up to 5% of the population suffers from attention disorders like ADHD. Have learning difficulties - dyslexia alone affects as much as 16% of the population. Are affected by physical disabilities – millions of individuals have physical disabilities that make the use of standard keyboards and computers difficult. The Need for Equal Access to Financial Support Most of us take it for granted that we have access to the information we need online, but for those who battle with one or more of the conditions listed above, life just isn’t that simple. All of us have struggled with the realities of Covid-19 in some way or another, so imagine how scary and frustrating it must be to desperately need information about financial support, but not be able to access it - or act on it once you have it. It is under these circumstances that vulnerability levels increase and financial situations can worsen, as any inequality in access to information leads to an inequality of access to services, which can have significant financial impacts on the individuals concerned. This is especially true of those whose job, salary or business is under threat due to the coronavirus pandemic. Where to Look for Help There are already some great companies out there doing a fantastic job in supporting those in tough financial situations: Auriga Services – Auriga Services specialises in supporting people to come out of debt. To date, they have helped 1.9 million people to reduce their financial hardship. The British Gas Energy Trust - This grant-giving charitable trust focusses on helping those who struggle to pay gas and electricity bills get back on their feet and remain debt-free. Both Auriga Services and The British Gas Energy Trust have already installed Recite Me web accessibility software on their websites to help people in vulnerable circumstances gain access to information about financial support. "British Gas Energy Trust helps people in financial need, and accessibility is essential. With the support of Recite Me, we now provide barrier-free access to our online application forms, enabling people with a range of accessibility issues including visual impairments, dyslexia, colour blindness, other forms of neurodiversity, and those who need to use alternative languages, to apply " Jessica Taplin, CEO of British Gas Energy Trust The Recite Me accessibility toolbar is particularly useful for those who find it challenging simply to navigate their online accounts. Our assistive technology allows users to explore and understand their online accounts without needing the additional support of live chat functions or having to spend lengthy waiting times in telephone queues to speak with customer service representatives. Providing Accessible information for All Are you a business or organization looking to make your information and services more accessible online? If yes, then you’re in the right place! The Recite Me assistive toolbar allows those with sight loss, cognitive impairments, learning difficulties, attention disorders, and literacy issues in general, to access your website in a way best suited to their individual requirements. It also incorporates different linguistic needs. Users can: Personalise font size, type, and colour options to make each web page easier to read. Download content as an audio file as an alternative to reading. Access text to speak functions in 35 different languages. Have text read aloud at varying speeds. Utilise a screen mask and ruler for better focus. Convert text into over 100 different on-screen languages. Make use of the toolbar’s built-in dictionary and thesaurus. Switch to “text-only” mode to strip away graphics and page clutter. For a limited period, Recite Me is offering a free accessible and inclusive landing page for any business, allowing organisations to share COVID-19 related messages and information with staff and customers. This is a great first step to take, and in terms of access to details about financial support specifically, could be a real lifeline and make a considerable difference to those struggling with financial worry coupled by online accessibility issues. Of course, having just one webpage accessible to everyone is not a long term solution, but it’s a good way to start while you take a tour of our toolbar and chat with our team about installing our accessibility software on the entirety of your site.

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Basketball Ireland Provides Accessibility Support Online

05 Aug 2020 | news

To support people with challenges online, Basketball Ireland now provides Recite Me assistive technology to enable all visitors to read and understand content easily. Providing accessibility and language support on their website removes barriers for people with disabilities, learning difficulties, visual impairments, and if people speak English as a second language. Basketball Ireland (B.I.) has always been committed to inclusion and is continuously looking at ways to become more accessible in every facet of their organisation. (B.I.) recently launched its Disability Inclusion Policy which sees them support and develop an inclusive environment for children and adults within their clubs, programmes, coaches, volunteers and players. To continue to push this inclusion policy forward they have expanded their focus to digital accessibility and the ability to enable everyone to access key basketball information on their website easily. This innovative accessibility software will help bring people closer to the sport by enabling everyone to read and engage with content in a way that suits their individual needs. The Recite Me assistive toolbar provides a number of options to enable full control of the website through a screen reader, fully customizable styling options, reading aids and a translation tool with over 100 languages, including 35 text to speech voices. Sports Inclusion Disability Officer, Paul Carr commented: “Investing in Recite Me has brought the accessibility of our sport for people to the next level. We want to make the experience for the reader from anywhere in the world on the website the best possible and giving our supporters control of how the website looks to them will enable all supporters to easily access the information they want.”

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Basketball Ireland

05 Aug 2020 | case-study

Basketball Ireland (B.I.) is the national governing body for the sport on the island of Ireland. Part of FIBA, the World Governing body, B.I. is responsible for the promotion and administration of basketball throughout Ireland and for Irish international participation. Irish Basketball affiliated with FIBA in 1947 and basketball became firmly established as a recognised sport in Ireland.

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Recite Me announces strategic partnership with Rezoomo to create a unique candidate experience

05 Aug 2020 | news

Recite Me assistive technology has been embedded into the Rezoomo’s talent acquisition software to provide an inclusive experience when attracting, engaging, and managing candidates. Rezoomo brings together the best of an ATS, CRM, and employer branding in one solution. This partnership will enable the Rezoomo experience for applicants and job seekers to be fully inclusive with the ability to customise their journey. The addition of Recite Me technology will allow each user to customise the look and feel of the software to suit their individual needs. When enabled visitors will be able to access a toolbar full of accessibility and language support options. These features include text to speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 35 text to speech voices and many other features. The Recruitment Industry Disability Initiative (RIDI) surveyed 4,000 people and found 75% of disabled jobseekers find their condition has an impact on job hunting and 54% find hurdles at multiple stages of the recruitment process. Being able to support a candidate journey online can only attract a larger talent pool and enable them to express their true talents. Cathal Doorley CEO of Rezoomo commented, "Candidate Experience is at the heart of Rezoomo, our passion and aim is to make recruitment easy and engaging for everyone and accessible for all. When we learnt how Recite Me enables people to access information the way they want we knew this was a partnership that not only would enrich the wider candidate experience, but it was core to our aim and mission making perfect sense" Ross Linnett, Founder and CEO, Recite Me commented, “Creating a partnership with Rezoomo was a no-brainer. Being able to create an inclusive experience for a candidate that is easy to use, and which enables them to express their true talents without experiencing any barriers is a solution that Recite Me want to support and be a part of.” To find out more about how Rezoomo and Recite Me have created a fully inclusive talent acquisition platform to attract, engage and manage candidates, join us for our latest webinar, “How to create an inclusive candidate journey” on Tuesday 25th August at 11 am. Click here to find out more and book your space.

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WEBINAR: How to create an inclusive candidate journey

05 Aug 2020 | event

Rezoomo collaborative webinar Join Recite Me's Chief Revenue Officer Manager, Darryn Hall, Rezoomo CEO and Co-Founder Cathal Doorley and Jim Berrisford, the Chief Commercial Officer at Rezoomo as they discuss how to remove online barriers to create an inclusive online candidate journey. Topics will cover: What is inclusive recruitment? Learning and understanding your audience and the options you should make available for diverse groups How do you create an inclusive candidate experience online How to use Recite Me with Rezoomo

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The Challenges of Remote Learning for Students in America

04 Aug 2020 | news

In the ever-changing landscape of 2020, the majority of businesses and industries in the US have faced numerous challenges in maintaining operations, and the education sector has been in particular focus of late. The COVID-19 pandemic forced closures in all 50 states, meaning a sharp shift to remote learning. Schools and colleges scrambled to put systems in place for online access, and parents had to quickly adapt to the role of being home teachers while also balancing their own jobs and other responsibilities. With the school year now complete, pressure has been reduced, but there is still an ongoing debate about the correct steps to take going forward. Many states are planning to re-open in the fall, but with the start of the new school term still weeks away and the pandemic still very much at the forefront of daily American life, there is still room for change and many questions remain about the practicalities, effectiveness, and implications of an ongoing period of remote learning. Remote Learning – The Challenges Remote learning is not a new concept, and various education establishments like the American Open University and an array of online chartered schools have been offering e-learning courses for decades already. However, there is a big difference between offering pre-planned accredited courses and the reality of moving America’s 56 million school-age students onto online learning platforms virtually overnight. In addition to the practicalities of such an abrupt change, it is also difficult to provide equal access and the same level of inclusion online, compared to in-person teaching. There are millions of disabled children in America who rely on individualized instruction and a range of additional educational support and services afforded to them by the Individuals with Disabilities Education Act (IDEA). These provisions are much more difficult to provide in a remote learning environment than in person. Accessibility Barriers to Remote Learning The simple act of making information available doesn’t make it accessible to all, especially when you consider that: There are nearly 7 million disabled students in the US. Autistic students make up 10% of the nation’s disabled school children. Learning disorders affect at least 1 in 10 school children. Approximately one in six American children aged between 3 and 17 have one or more developmental disabilities. One in every five children has attention issues. At least 10% of all school children are dyslexic. Some students learn in a second language. All of these students are disadvantaged and marginalized in different ways in a remote learning environment, as it is virtually impossible for any online learning portal to accommodate unilaterally for the broad spectrum of barriers that face students. That’s where assistive technology can help. Using Assistive Software to Promote Inclusion At Recite Me, we are firm believers that children need to be supported from a young age and that every stage of education should be inclusive. This is more important in 2020 than ever, as all students need to be able to access information easily online. Our unique assistive toolbar is an accessibility solution that allows students to customize a website in the way that works best for them, and in doing so compensates for numerous access barriers including: Visual impairments Deafblindness Color blindness Dyslexia Hyperlexia Dyspraxia Autism ADHD Speaking English as a second language Epilepsy Mobility and physical impairments How Does It Work? The Recite Me assistive toolbar comprises a number of accessibility features that can either be used individually or combined to make multiple adjustments for ultimate ease of use. Users can: Personalize font size, type, and color options to make each web page easier to read. Utilize the mask screen tool, which isolates parts of the page to help with focus. Use the ruler tool to make reading easier. Download content as an audio file as an alternative to reading. Convert page content into over 100 different on-screen languages. Have the page read aloud in a choice of 35 different languages. Customize PDF documents and have them read aloud or translated. The Benefits: A Case Study The University of London was one of the first educational institutions to embed the Recite Me toolbar onto their website. Although this is a higher education facility and not directly representative of the American school-age population, in just 6 months the engagement and interaction with the toolbar was significant: Over 16,400 unique users 43,000 toolbar launches 131,500 features used 31,000 pieces of content translated 97,000 pieces of content read aloud 11,000 styling customizations In 2019 the University of London had nearly 227,000 students. If we equate this to the American school-age population, projected results if all remote learning portals were to use accessibility software would be: Over 4,043,200 unique users 10,640,000 toolbar launches 32,480,000 features used 7,616,000 pieces of content translated 23,912,000 pieces of content read aloud 2,688,000 styling customizations Staggering, isn’t it?! Plus, with only 21% of the student population at the University of London being remote learners, it is likely that the projected figures for American students would, in fact, be much higher than the ones quoted here. With this in mind, we encourage all those in the education sector to help young learners by ensuring online classes and study materials are as inclusive as possible. Find Out More By working together to improve access to remote learning resources, we can make a real difference and help education organizations to become truly accessible to all students in 2020 and beyond. We invite you to read some of our case studies, and if you’d like to know more about how our assistive technology can help your students you can book a demo of the Recite Me assistive toolbar by contacting our team.

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Meningitis Now provide accessibility & language support online

31 Jul 2020 | news

Recognising that Meningitis Now doesn’t discriminate and that there are real inequalities in access to vaccines and disease information in the UK, made the decision to deploy Recite a ’no-brainer’. Meningitis Now strives to support people who have experienced or are concerned about meningitis, both in person and through our digital resources. Recite Me simply opens up the opportunity for services, information and help to be accessed by a much broader range of people including those where English isn’t their first language and where conditions such as dyslexia and visual impairment exist. In the UK one in five people have some form of disability and accessibility online is becoming increasingly important, a fact highlighted during the coronavirus pandemic. The outcomes of meningitis are not always visible and many that contract the disease could experience a range of life-changing after-effects including, learning changes, hearing loss, and sight problems. All of which can impact a person's ability to access, experience and benefit from the wide range of information, support and help that resides on the charity’s website. The Recite Me accessibility toolbar provides visitors to the Meningitis Now website with a unique range of features to support their visit. To create the perfect experience everyone will be able to customise their website with the support of, text to speech functionalities with 35 different voice types, reading aids including ruler and screen mask, translation tools with over 100 languages, and customisable styling options, such as text size, font and background colours. David Clifford, Digital Marketing Manager at Meningitis Now commented, “We are deeply aware of the inequalities that exist in our healthcare system in the UK and the fact that lifesaving vaccine uptake is lower in communities where language, economic and cultural differences exist. We believe everyone should be able to access our information and services barrier-free and Recite Me simply helps us deliver this in a way that is straight forward for the user and, for a charity that doesn’t receive government funding, in a cost-effective manner.”

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Meningitis Now

31 Jul 2020 | case-study

From local support groups to a national charity, Meningitis Now is proud of everything they have achieved in their 30 years history. Meningitis Now was the first meningitis patient group in the world, founders of the meningitis movement and is the only charity dedicated to fighting meningitis in the UK. They have invested over £12.5m in kick-starting the development and introduction of five lifesaving meningitis vaccines and have fought tirelessly to save lives through meningitis awareness campaigns and activity. The charity also offers vital support and help to those who have experienced meningitis, helping them to rebuild their lives.

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Why Your Website Isn't Necessarily Inclusive Just Because You've Made It Accessible

30 Jul 2020 | news

Every company wants their website to attract as much traffic and stimulate as many sales as possible. However, there are very few businesses that follow all the necessary steps to ensure their website can be used by everyone. Therefore, self-imposed barriers are formed that prevent companies from reaching their full potential and meeting their own goals and targets. The team at Recite Me are here to help businesses overcome those barriers through ensuring inclusion online. Online accessibility is a hot topic at the moment, especially as so many web users are confined to their homes in lockdown or quarantine during the COVID-19 pandemic. It has become more important than ever that online information can be understood by everyone, and the demand for accessible and inclusive websites has never been greater – and it’s important to note here that ‘accessible’ and ‘inclusive’ are two different factors. In previous articles, we’ve discussed why web accessibility is important to your business and the pitfalls of having a non-inclusive website from numerous perspectives, be it financial, ethical, or legal. Yet there are still some grey areas when it comes to what the key terms actually mean, what kind of changes are required, what your responsibilities are in terms of what you have to do to become accessible, and the additional factors to consider for things you should do to achieve maximum inclusion... Accessibility A couple of months ago our Recite Me sales manager, Martin Robertson, penned an article about accessibility and what the term means to him, both as a marketer and as an individual. What had become clear to Martin, is that there is a distinct gap in people’s understanding of what it means to be accessible, and the difference between offering accessibility and being inclusive. The key factors to consider in making a website accessible are: 1. Your Website Build Most web designers these days can coach businesses on the best practices for a build that will increase traffic and conversions through making content more accessible. There are many factors to consider, a few key examples being: Using a content management system that supports accessibility Using headings correctly to structure your content Including alt text for all images Giving descriptive names to your links Being mindful of colour use and colour contrasts Ensuring forms are designed for accessibility Being keyboard friendly Abiding by these principles will make the content of your website easier to read, focus on, and understand, plus accommodate for those with vision problems, physical disabilities, and cognitive impairments. 2. Compliance with The World Content Accessibility Guidelines (WCAG) The World Content Accessibility Guidelines (WCAG) provide minimum standards that all business globally should adhere to. These guidelines define how content should be made more accessible to those with disabilities, and they incorporate principles for labels, headings, colour, colour contrast, text size, and navigation, among other factors. There are 3 levels of conformance: WCAG A – The most basic level of accessibility, comprising 25 criteria that should be easy to achieve without much impact on your website design or structure. WCAG AA - This is the level that most development teams aim to meet, and includes an additional 13 criteria compared to WCAG A. WCAG AA compliance is legally required for certain sites, and this is the level that is typically referred to when discussing ‘making a website accessible’. WCAG AAA – The gold standard of accessibility guideline compliance, with an additional 10 criteria above WCGA AA. 3. Legal requirements It is expected by law that businesses and service providers do not treat those with disabilities less favourably. So to avoid lawsuits companies are required to adhere to national and international standards and regulations. The ones that apply to your business will depend on where your company is based, but examples include: The Equality Act of 2010 (UK) The European Accessibility Act (Europe) The Americans with Disabilities Act (USA) Accessibility + Usability = Inclusion So you’ve invested the time, energy, and money into constructing an accessible website and ensuring compliance to WCAG guidelines and any applicable laws in your region. Job done, right? Wrong! All you’ve done are the things you have to do. All of these will make your website more accessible, but won’t necessarily make it inclusive. “The accessibility guidelines are there to guide us in making websites more accessible. But they aren’t the be-all and end-all of accessibility.” Nicola Steenhout, a prominent speaker and consultant in the inclusion, accessibility, and disability field This is exactly the gap in understanding that Martin identified. Accessibility compliance alone does not enable users to create a fully customisable experience. What makes a website truly inclusive is giving people as many choices as possible so they can customise your site and consume the information in a way that is personalised and tailored to their own individual needs. It is in this area of advocating accessibility, but also promoting inclusion at a much higher level, in which Recite Me sits - or as Martin now calls it more specifically, ‘Accesseyclusion’! The Recite Me assistive toolbar promotes inclusivity by allowing those with sight loss, cognitive impairments, learning difficulties, physical disabilities, and varying linguistic needs to access your website in a way that is best suited to them. Recite Me toolbar functions include: Fully customisable text size, font, and spacing. The ability to change text colour and background colour contrasts. A screen mask to provide colour tinting and block visual clutter. Additional reading aids such as an on-screen ruler and text-only mode. Text-to-speech functions in 35 languages. A real-time translation feature catering to over 100 languages. These functions account for singular adjustments and also more complex scenarios where consumers may require multiple adjustments for ease of use. By facilitating this, the Recite Me toolbar is able to remove barriers and allow for equal access, thus creating equal opportunities in the online world. What our software won’t do is get you out of the work needed to make your website initially accessible, nor does it simply ‘check the box’ on compliance with guidelines and/or legal requirements. Those are your responsibilities. What Recite Me software does is take your accessible website and make it usable by all, creating a totally inclusive digital environment where users can personalise settings and consume the information in a way that suits them best. The All-Important ‘Why’ Why be inclusive rather than simply accessible, especially if you already comply with accessibility guidelines and legislation? The simple answer is because accessibility isn’t a checklist, and the minimum standards should never be a target to reach and then disregard - especially as there are no valid reasons to exclude users, and it’s not particularly difficult to avoid doing so. A more motivating answer, however, is that the spending power of those who struggle with accessibility and inclusion online is hard to ignore. After all, why wouldn’t you want to increase your audience and boost sales: The global figure for lost revenue due to accessibility equates to £2.25 trillion annually. 86% of consumers with accessibility issues said they would spend more if there were fewer barriers Become Inclusive Today! Not sure whether your website is accessible and inclusive? Confused by all the jargon and criteria for compliance? Fear not! Our team at Recite Me is on hand to guide you through the process and help you to create a barrier-free website for your users. Simply contact us for more information or to find out about scheduling a demonstration. For a limited period, we are even offering a free accessible and inclusive landing page for any business, allowing you to share COVID-19 related messages with your staff and customers during these difficult times.

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The Hornet Shop Watford FC

27 Jul 2020 | case-study

The Hornets Shop is the retail arm of Watford FC. Including physical retail stores and their online store, these outlets offer fans of Watford FC to purchase a wide range of different merchandise such as football and training kits to small gifts and equipment.

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Natural Resources Council of Maine

23 Jul 2020 | case-study

The Natural Resources Council of Maine (NRCM) is a non-profit membership organization protecting, restoring, and conserving Maine’s environment, now and for future generations. For more than 60 years, the Natural Resources Council of Maine has been protecting the places and way of life that make Maine so special.

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Why Your Business Needs to Promote Disability Independence Online

23 Jul 2020 | news

It’s been just a few short weeks since we celebrated Independence Day, a public holiday that carries a strong sense of national pride for American citizens. However, the celebrations this year were bittersweet for many as COVID-19 responses have meant restrictions on movement and social activities. So lots of people were feeling like they had, in fact, lost some of their independence. While this is a novel feeling for much of the population, it’s a feeling all too common among those who struggle with physical disabilities, learning difficulties, visual impairments, and language barriers. For them, the sense of being disadvantaged and having limited independence is a part of everyday life, especially in the online world. Online barriers are brought into particularly sharp focus in times like this when access to information online is more important than ever. What’s more, there are many more people for whom this is a concern than you may think… Did You Know? 61 million people in America have a disability. Approximately 8 million adults in America suffer from attention deficit disorders. Around 14 million Americans are living with visual impairments. As many as 40 million American adults are thought to be dyslexic (although as few as 2 million may be aware of it). More than one in five people living in America speak a language other than English at home. To help recognize the challenges and needs of those in these groups, National Disability Independence Day is celebrated annually on 26th July. This year marks the 30th anniversary of the Americans with Disabilities Act (ADA) being signed into law by President George H.W. Bush, on the same day in 1990. What is the Americans with Disabilities Act (ADA), and what does it mean for you? In short, the ADA legislation promotes equal opportunities for people with disabilities. This means that companies are required by law to make their businesses accessible. Accommodating those with physical disabilities is now widely expected and if you were opening a new retail store or hotel, for example, it would be a no brainer to include access ramps and an elevator to enable all customers to access all areas. However, when it comes to online accessibility, the needs of more vulnerable consumers are often neglected. This is partly due to the internet being a relatively new concept when the ADA was first put in place, and as such the guiding rules on website accessibility are not as expansive or clear as they are for physical accessibility. The current ADA guidelines state that businesses falling into the following categories must make reasonable adjustments to accommodate those with disabilities online: Any businesses with at least 15 full-time employees that operate for 20 + weeks annually (ADA Title 1). All public accommodation/service providers like hotels, banks, and public transport providers (ADA Title 3). Businesses that fail to comply could face legal action, and in the “where there’s blame, there’s a claim” culture of today’s society, the number of web accessibility lawsuits is on the rise. In 2019, 11,053 individual cases were filed through the federal court. So we recommend that all businesses take steps to improve their online accessibility to avoid legal implications. You should also check to ensure you are abiding by the principles and requirements set out in the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines have been compiled by the World Wide Web Consortium (W3C) and are the main international standards in making web content more accessible for people with disabilities. Cost-Benefit Analysis At Recite Me, we are passionate believers that everyone should have equal access to information online and there are numerous reasons to make your website more accessible, aside from simply the legal concerns. It’s not just the right thing to do, it’s the smart thing to do: 86% of users with access needs would spend more if there were fewer barriers. 83% of people with access needs limit their shopping to sites that they know are accessible. 71% of users leave a site that they find hard to use. Despite these statistics, fewer than 10% of businesses have plans in place to access the disability market, and an independent study discovered that 97.8% of US business homepages fail to comply with the Web Content Accessibility Guidelines. If your company is one of them you’re not just risking potential legal action, you’re missing out on revenue as the total disposable income of the US working-age population with disabilities is $490 billion! If you are an employer, you could also be missing out on the opportunity to build a more talented workforce. Fun Fact: Over 50% of NASA employees are dyslexic! Promoting Independence & Inclusion It’s one thing to know you need to improve your website’s accessibility rating, but that doesn’t necessarily mean you know how. That’s where we come in! When equipped with Recite Me software, websites become instantly accessible, readable, and much easier to understand. The Recite Me assistive toolbar has multiple features that offer a broad range of solutions to accommodate various accessibility needs. The software has been designed with WCAG principles at the core of the product, but our goal is to do much more than simply ‘tick the box’ on compliance for reasonable adjustments. Recite Me is about inclusive individual experiences, where users can: Personalize font size, type, and color options to make each web page easier to read. This is beneficial to readers who have dyslexia, dyspraxia, color blindness, or decreased vision in general. Download content as an audio file, which is great for those with vision problems. Access text to speak functions in 35 different languages, which is beneficial for all site visitors with English literacy issues. The text can be read aloud at different speeds with either a male or female voice, which is great for autistic users too. Utilize the screen mask and ruler, allowing those with ADHD and other attention disorders to focus rather than being distracted by other content on the page. Convert text content into over 100 different on-screen languages, which is ideal for all of your customers for whom English is not their first language. Make use of the toolbar’s built-in dictionary and thesaurus to check word definitions. This is particularly important for users with conditions like hyperlexia, who can read words but not necessarily understand their meaning. Switch to “text-only” mode. This feature is favored by those with conditions like Epilepsy, as they can strip away any media or graphics that may cause a seizure. Become Accessible Today! If you are not sure how the ADA legislation or WCAG guidelines affect your business or what adjustments you should be making online, then feel free to contact our team for more information or to book a demo. Recite Me is proud to be working alongside many accessibility leaders already, including: Dutchess County Government Orlando International Airport Disability rights groups in Florida, Tennessee, and Arkansas, to name just a few. Try Recite Me for Free! It is currently more important than ever that online information can be understood by everyone, and the demand for accessible and inclusive websites has never been greater. Throughout the COVID-19 pandemic, Recite Me is offering to host a free accessible and inclusive landing page for any business, allowing you to share COVID-19 related messages with your staff and customers. Want to get involved in National Disability Independence Day 2020? The day is all about celebrating things that are possible thanks to the ADA, and getting involved is easy. Simply post any picture or video of a business that is accessible on your favored social media channel, along with the hashtags #ThanksToTheADA and/or #ADA30. Feel free to give us a shout out here at Recite Me! You can also check out the ADA calendar for events near you, or even submit your own event!

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