News & Media
Cadent owns, operates and maintains the largest gas distribution network in the UK, providing customers with the energy they need to stay safe, warm and connected. Cadent manages four of the eight gas distribution networks in the UK: West Midlands, North West England, East of England and North London; connecting, disconnecting and altering gas connections for homes and businesses and run emergency operations on their 82,000-mile-long network.
The Prince's Trust was founded in 1976 by Charles, Prince of Wales to help vulnerable young people get their lives on track. It supports 11 to 30-year-olds who are unemployed and those struggling at school and at risk of exclusion. Last year The Prince’s Trust helped nearly 60,000 young people to get their lives back on track. As it is an organisation that seeks to reach and help as many young people as possible, it is crucial for The Prince’s Trust it ensure its information and services are accessible to all young people. The more young people it can reach, the more lives it can change. Removing barriers Part of this work to reach as many young people as possible involves providing a website that is accessible. Rebecca Buchanan, Digital Marketing Manager, The Prince’s Trust, said: “The Prince's Trust is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.” “We are actively trying to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.” Recite Me is crucial Using recite Me on its website is a key part of The Prince’s Trust’s approach to web accessibility. Rebecca added: “Recite Me makes our content more easy to use with reading and translation support. “We have had Recite Me in place for a few years and just renewed our contract as it’s so important to us. “It’s an essential part of our efforts to ensure the website conforms to web content accessibility standards.”
Cadent owns, operates and maintains the largest gas distribution network in the UK, providing customers with the energy they need to stay safe, warm and connected. Cadent distributes gas to 11 million homes and businesses across four networks; West Midlands, North West England, East of England and North London. Cadent are now supporting their wide network with cloud-based assistive technology on their website They need to be able to support the large and diverse range of customers online to be able to access key information about their services and updates regarding emergency and gas maintenance work. Cadent manages the national gas emergency service free phone line on behalf of the gas industry and in 2018, Cadent received 1.43 million calls. For some people calling isn’t an option and other means of communication are needed. Recite Me will support their customers online with accessing key information about their services and updates regarding emergency and gas maintenance work in their area. Recite Me will help a large diverse range of people by providing key accessibility tools. One key tool is translation. 10% of people in the UK speak English as their second language. The Recite Me tool provides an instant translation of over 100 languages and 35 of which are text to speech. To support people with neurodiverse disabilities or learning disabilities, the Recite toolbar enables users to fully customise the website content in a way that is best for them. This could be by changing the styling of the website including the background colour and the text, font style, size, and colour. To support reading the toolbar, it also provides a ruler and a screen mask to shut out any distractions or a user can enable text-only mode, stripping back all styling, leaving black text on a white background. The Recite Me Screen Reader helps customers who are visually impaired or neuro-divergent to perceive and understand key content by reading aloud. This is also fully customisable by changing the speech speed and changing to a male or female voice. Jo Giles Customer Safeguarding Manager at Cadent commented; “Recite Me just works. It has provided Cadent with a website that is truly accessible for all customers and the tools available are really comprehensive and very intuitive; meaning that our customers who might benefit from options from varied font sizes through to spoken text (in a broad range of languages) can now easily gain equal access to the services that we provide via our webpages.” Cadent are also a part of the energy industry Priority Services Register for people who may benefit from additional services to help support them to stay safe, warm and independent in their homes – through the provision of additional services when someone has additional communication, access or safety needs. The Priority Services Register (PSR) is a free service that is provided by Cadent, other network operators (both gas and electricity) and suppliers across the UK to support customers; during both our daily interactions but also in the case of large scale energy emergencies. This could be for customers who are: of pensionable age disabled or chronically sick have a long-term medical condition have a hearing or visual impairment or additional communication needs are in a vulnerable situation. The new addition of the Recite Me toolbar strengthens the support that Cadent are providing their customers along side the PSR and the company’s safeguarding policy.
Businesses with a diverse workforce are more likely to financially outperform their industry’s national average. For recruitment companies, being inclusive is key to accessing a large pool of relatively untapped talent. Everyone should have an equal opportunity when searching for their new job and its often recruiters who are the gatekeepers. They can open the door to the world of work for people with disabilities. Rullion has partnered with Recite Me to provide assistive technology across its website to support the recruitment process for people who are disabled. Providing the right accessibility tools allows people to search and apply for jobs with ease. The disability employment gap (the difference between the employment rates of disabled and non-disabled people) is over 30 percent. However, many more disabled people are facing barriers that are stopping them from finding their dream jobs. Evidence shows inaccessible online and digital communications are preventing disabled jobseekers from flourishing in the recruitment process. The Recruitment Industry Disability Initiative (RIDI) worked in conjunction with online diversity and recruitment resourcing platform VERCIDA to produce the 2017 RIDI candidate survey of 200 disabled jobseekers. The results showed: 75% of the disabled jobseekers surveyed find their condition has an impact on job hunting 54% find hurdles at multiple stages of the recruitment process 28% find online assessments challenging The 16th largest recruitment company in the UK, Rullion have taken a positive step forward in their journey to become more inclusive by recognising the need for assistive technology. To continue Rullion’s commitment to evolving with clients and being a trusted partner of some of the UK’s best-known brands, they needed to be at the forefront of inclusion. Rullion has partnered up with Recite Me to provide assistive technology across their websites to support the recruitment process for people who are disabled. Providing the right accessibility tools allows people to search and apply for a job with ease. Candidates are able to customise the styling of the website so they can perceive and understand the content in a way that better suits them. There are also reading support tools such as a ruler and a screen mask to shut out any distractions or a user can enable text-only mode. As well as removing barriers for disabled candidates, Recite Me makes the recruitment process more inclusive for people who may speak English as a second language by translating the website on demand into over 100 different languages. Melanie Forbes, Group Managing Director at Rullion says, “We’re really pleased to have integrated Recite Me across our website as well as our careers site, making sure everyone has an equal opportunity in their job search. It’s essential for us to provide our candidates with the information they need in a way that is specific to their needs. I’m a huge advocate of improving opportunities for disabled people and I’m proud of the steps we’ve taken this year to becoming a disability-inclusive company.”
The Inn Collection Group has an expanding portfolio of inns across Northumberland, County Durham, Cumbria, & North Yorkshire. They are committed to delivering excellence in customer service, value for money and quality across all their services. The Inn Collection Group’s ethos is to provide their customers with the perfect place to ‘eat, drink, sleep and explore’.
Newcastle United is a well-established Premier League Football Club founded in 1892. The club is the heart of the city with their world-famous supporters - the Toon Army. Local boy Alan Shearer is a Newcastle legend who scored 206 goals for United. He remains the Premier League’s all-time record goal scorer. A key era for the Toon Army was the 1990’s where Alan Shearer was joined by the likes of Peter Beardsley, David Ginola and Faustino Asprilla. Under Kevin Keegan, Newcastle Untied finished twice as Premier League runners-up entertaining fans across the country and beyond.
Rullion is the 16th largest recruitment company in the UK and their vision is to unlock the potential in everyone by creating products, services and experiences that help make the world of work more fun and fulfilling. Rullion has built up trust over almost four decades across their core specialisms of IT, Rail, Utilities and Nuclear, allowing them to grow and adapt to clients’ needs.
Auriga Services support people to come out of debt and rebuild their lives from a position of strength. Auriga manage the charitable trust funds for Severn Trent Water, United Utilities and Thames Water, as well as the NHS, Local Authorities, and Charities, managing their funds and schemes. Auriga has helped 1.9 million people to reduce their financial hardship by working closely with their clients to meet the main objective of ‘Changing Lives Every Day’.
Get Into Theatre is the UK’s leading theatre careers website that helps young people find all the information and opportunities they need to pursue a successful career in theatre in the UK. This includes up-to-date theatre jobs information and advice on areas ranging from backstage to performing, training to apprenticeships. It is produced by The Stage, and funded and supported by the Andrew Lloyd Webber Foundation and UK Theatre/Society of London Theatre.
14 airports rate as 'very good' on the CAA disabled access report but which airports are tackling online accessibility?
The UK Civil Aviation Authority has published its 2018/19 annual report on the disability access of the UK’s largest airports. In total, there were a record number of 3.7 million requests for assistance at UK airports between 1 April 2018 and 31 March 2019, which is an 80 percent rise since 2010. Top 31 UK airports ranked on accessibility for disabled passengers 14 airports rated as 'very good' 16 airports rated as 'good' Five airports have improved their ratings Four airports have had their classification lowered - but remain at 'good' levels No airports classified as 'poor' for the first time since reporting began To achieve a 'very good' classification on the CAA annual report, UK airports must provide high-quality support on the day of travel as well as keeping in regular contact and consultation with its traveling customers. The disabled access report revealed 14 airports have been rated 'very good' and a further 16 airports were rated 'good', but there is still room for improvement. The Civil Aviation Authority is going to work closely with UK airports to improve accessibility for disabled passengers. As part of this drive for improvements, there should be a consideration for online accessibility. Airport websites across the UK receive millions of visitors every day from a diverse range of people. These visitors can also be from anywhere in the world, traveling to the UK or passing through and need online support. Approximately one billion people globally have a disability and they can often face barriers when visiting inaccessible websites that prevent them from reading information, they vitally need to support them with their journey. The same goes for people who don’t speak English as their first language. To support customers online Gatwick Airport use, Recite Me. Website accessibility and language assistive software that helps customers with disabilities, such as those with sight loss or cognitive impairments like learning difficulties and dyslexia, to access their website. Recite Me’s innovative software makes websites accessible and inclusive through a unique range of features including text to speech functionality, dyslexia software, zoom, and page masking, an interactive dictionary, a language-translation tool and much more. 100’s of organisations including many transport companies already use Recite Me to make their websites more accessible and inclusive…call 0191 4328092 to find out more or book your free demo now.
As the madness of the kids six-week holidays continues we stop to look at attractions across the UK and how accessible they really are. Revitalise, a national charity that provides respite care in a holiday setting for disabled people and carers has released its 2019 Accessible Tourism Report. The report looks at the top 100 most visited UK tourist attractions. The most important factor considered when constructing this report was the overall accessibility of each venue for wheelchair users. Other key factors were: Whether the venue was free or offered concessions for disabled people and carers The number of disabled toilets The availability of hoists The number of disabled parking spaces The accessibility of the approach to the venue Numbers of staff with disability awareness training Whether all the essential accessibility information is available on the venue’s website View Accessible Tourism Report 2019. The UK attraction that came out on top was the Museum of Liverpool. The Museum of Liverpool scored “excellent” across the board, returning an impressive accessibility score of 95.5%. They were closely followed by three attractions from the capital, the Science Museum, V&A Museum of Childhood and the Tate Modern. The report shows a great landscape of how accessible venues are across the country but one thing that a large number of venues lack and need to address is accessibility online. Over 11 million people in the UK have a disability and 3 in 10 people have a learning disability, so accessing important content online can be a real struggle. UK attractions who don’t address online accessibility are shutting out people with disabilities, lowering their ability to book tickets online, taking advantage of seasonal offers and generally find out more about their potential visit. To support customers online Leeds Playhouse use, Recite Me. Recite Me is a Cloud-based web accessibility solution that allows website visitors to customise a site in a way that works for them. This award-winning software includes text to speech functionality, neurodiversity software, an interactive dictionary, a translation tool with over 100 languages, including 35 text to speech voices and many other features. Nick Hallam, Marketing & Communications Director at Leeds Playhouse 208/19 commented. “Recite Me arrived at a very opportune moment as part of our rebrand. For us, it was one of the easiest decisions that we’ve had to make in terms of accessibility. If the solution is not Recite Me, I don’t know what it would be, because it’s such a useful and easy to use tool.” 100’s of organisations including many leisure companies use Recite Me to make their websites more accessible and inclusive…call 0191 4328092 to find out more or book your free demo now.
Auriga Services and Recite Me partner up and align their passion for helping people, with the introduction of cloud-based assistive technology. Auriga Services manage the charitable trust funds for Severn Trent Water, United Utilities and Thames Water, as well as the NHS, Local Authorities, and Charities, managing their funds and schemes. Auriga has helped 1.9 million people to reduce their financial hardship by working closely with their clients to meet the main objective of ‘Changing Lives Every Day’. Customers who may be overwhelmed with their situation need to be able to access the support that is needed easily and hassle-free. In supporting vulnerable customers online, Auriga Services with Recite Me now provides essential accessibility support, removing online challenges for those with disabilities, vision impairments or who struggle with English as a second language. The introduction of the Recite Me assistive toolbar will allow website visitors to customise the Auriga Services website in the way that works for them. This could be changing the page style to customize the colour and size of foreground text, links and backgrounds, or using the reading aids to mask distractions on the screen. People who speak English as a second language will benefit from the real-time translation feature which can translate over 100 languages, including 35 text to speech voices. Mark Abrams, Chief Executive at Auriga Services Ltd said, “From a recommendation I received, I reviewed the Recite Me product. Just 15 minutes later I was convinced that it was a must for enabling accessibility on our website and on-line portals. We help people in financial need, and accessibility is essential – especially for those who don’t speak English as their first language. “I then discovered that the company behind the product was equally amazing – they could not have been more helpful – firstly by ensuring that we understood the product, and then post sale, in supporting the implementation and further follow up questions later” Recite Me Founder and CEO Ross Linnett said: “Vulnerable customers online need to be supported. Partnering up with Auriga Services is a great step forward to support people looking for financial help with their utility bills.”