Success Stories
Utilities

Utilita

Utilita Energy is the UK’s first and only specialist Pay as You Go Energy supplier, providing energy to 800,000 homes across the UK.

Formed in 2003, Utilita’s aim from day one is to offer consumers better services for a fairer deal. To do this, Utilita installed Britain’s first smart meter in 2008, to give their customers more visibility and control of their energy usage than ever before.

Our Brief

To maintain Utilita’s position as a leading PAYG supplier, they continue to embrace the latest technology, with a commitment to supporting those who face digital barriers. 16 million people in the UK have a disability (23% of working adults) who can encounter difficulties online that prevent access to energy information and services.

Our Solution

To grant all customers access to essential utility information barrier-free, Utilita has implemented Recite Me accessibility and language tools.

This enables those with disabilities, learning difficulties, visual impairments, or those who speak English as a second language to access use Recite Me’s tools in a way that works best for them.

The toolbar is packed full of options to create a bespoke experience, features include a multi-language screen reader, a wide range of styling options, reading aids, and a translation function that can translate all content into over 100 languages.

“It's important to us at Utilita that our services are accessible to everyone, which is why we decided to implement the ‘Recite Me’ accessibility toolbar on our website. The toolbar has already made a huge difference to our customers, in the first month alone it helped over 1,000 users view our website in the best way for them.”

Lauren Sanders

Marketing Manager, Utilita

Utilita

Our Brief

Our Solution

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Utilita

Our Brief

Our Solution

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Book a Demo

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