United Utilities
Client Case Study
United Utilities
www.unitedutilities.comUnited Utilities is responsible for water and wastewater services in the North West of England, delivering 1.8 billion litres of water a day to more than 3 million homes and businesses. To keep the region flowing, United Utilities has a 5,000-person strong workforce that works on reservoirs, treatment works, pumping stations, water pipes and sewers.
Our Brief
Digital inclusion is extremely important to United Utilities. As part of the company’s commitment to providing an essential service to the North West of England, it wanted to ensure all web visitors had access to the resources and information they may need online. By making its website digitally inclusive, United Utilities can support everyone’s needs.
Our Solution
To enhance the quality of online communications on its website, United Utilities installed Recite Me assistive technology to support those with disabilities, learning difficulties, visual impairments and for those who speak English as a second language. Website users customise their toolbar to suit their own specific needs, such as translating content into different languages, read aloud and styling assistance.
This includes adjustments to colour, font type and size. Residents who may need further information on their water and wastewater services can use the United Utilities website accessibility tools to read and understand the information in a way that works best for them.
