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South Tyneside Homes

Client Case Study
South Tyneside Homes website

South Tyneside Homes

South Tyneside Homes is an arm’s length management organisation that manages, maintains, and improves its 18,000 council homes and estates across South Tyneside for tenants and leaseholders. Their main mission is to deliver excellent services to neighbourhoods through empowered and motivated staff.

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South Tyneside Homes helping people

Our Brief

1 in 5 people in the UK are disabled and often find it difficult to take an active part in the digital world.

South Tyneside Homes supports a diverse range of residents across the area. To continue providing a high quality of services, South Tyneside homes requested to provide accessibility technology on their website, to enable web users to access vital housing information barrier-free.

Recite Me toolbar solution. Audio, styling, reading, translation icons.

Our Solution

To enable website users an easy digital journey, South Tyneside Homes has installed Recite Me assistive technology on their website to support those with disabilities, learning difficulties, visual impairments, and for those who speak English as a second language.

South Tyneside Homes website users can customise their toolbar to suit their own specific needs such as translating content into different languages, read aloud, and styling assistance. This includes adjustments to colour, font type, and size.

Client Testimonial

"It is more vital than ever that our website is as accessible and as inclusive as possible. The pandemic has highlighted just how important it is that people can access services and engage remotely, quickly, and easily. “We know more and more of our residents are going online to use a range of services and Recite Me is one of the tools we are using to make our website user-friendly for everyone. "

Cllr Ed Malcolm, Chair of South Tyneside Homes' Board