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Severn Trent

Severn Trent is a water company based in Coventry, England, that supplies 4.6 million households and businesses across the Midlands and Wales. In 2018, they embraced the Recite Me Toolbar on their main website, taking a bold step toward their mission of making utility information accessible to everyone, because no customer should face barriers to essential services.

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Mock-up of the Recite Me toolbar on the Severn Trent website.
Mock-up of the Recite Me toolbar on the Severn Trent website.

Our Brief

With 17.7% of people in England and 21.1% in Wales living with a disability, Severn Trent recognised the need for an inclusive solution to support all customers. From those with visual impairments to individuals who speak English as a second language, their commitment is clear: breaking barriers and setting a new standard for accessibility in the utility industry.

Our Solution

With the Recite Me Toolbar integrated across its website, Severn Trent ensures every visitor can enjoy a fully customisable digital experience. Whether you need a screen reader, reading aids, styling options, or translation tools, navigating utility information has never been easier or more inclusive. Severn Trent has said goodbye to barriers and hello to seamless access!

In the last 12-months, Severn Trent has seen:

Unique Users Icon

382,918

Unique Users

Page Views Icon

2,368,841

Page Views

Pages viewed per session icon.

6.19

Pages Viewed Per Session

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Quotation marks

“At Severn Trent we want our website to be accessible for all our customers which is why we implemented the Recite Me toolbar to help achieve this. In February alone, we had nearly 200,000 pages viewed with the Recite Me toolbar activated. This ranged from customers translating the website into their chosen language and using tools such as the playback tool to read the content out to them.”

Karl Beal
Build & Customer Automation Specialist, Severn Trent

Mock-up of the Recite Me toolbar on the Severn Trent website.
Mock-up of the Recite Me toolbar on the Severn Trent website.
Mock-up of the Recite Me toolbar on the Severn Trent website.

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Providing an inclusive experience online for all, contact Recite Me to book a demo

Features text-to-speech software that reads content aloud, a translation tool for over 100 languages, customisable font style, size, colour, and spacing.

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Mock-up of the Recite Me toolbar on the Severn Trent website.

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