Believing in Accessibility for All
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Inn Collection Group

Client Case Study
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Inn Collection Group

The Inn Collection Group has an expanding portfolio of inns across Northumberland, County Durham, Cumbria, & North Yorkshire. They are committed to delivering excellence in customer service, value for money and quality across all their services. The Inn Collection Group’s ethos is to provide their customers with the perfect place to ‘eat, drink, sleep and explore’.

Inn Collection Group Logo
Inn collection beer mat with logo

Our Brief

To continue the Inn Collection Group’s great work in providing the AA’s Three Star Gold accreditation awards, for quality and range of services and facilities, they wanted to be able to offer more to everyone.

As a group, they endeavour to be somewhere for everyone, and this includes being accessible. Not only making their pubs and hotels physically accessible but accessible online. Being able to provide customers who may be disabled support online was a key step forward.

Recite Me toolbar solution. Audio, styling, reading, translation icons.

Our Solution

To support visitors who may be disabled or people visiting from further afield and speak English as a second language, assistive technology was needed. The Inn Collection Group partnered up with Recite Me to provide all visitors digital accessibility support, to book hotel rooms and reservations hassle-free.

Visitors now have total control when viewing online content across all 11 websites within The Inn Collection Group portfolio. By using the Recite Me assistive toolbar users will be able to customise the digital content so that they can consume it in ways that work for them.

This can be by changing the style and colour of the website pages and text, or by using the reading support tools. The toolbar also allows for live, on-demand translation into over 100 languages, including 35 text to speech voices. The main feature of the toolbar is the screen reader. Content can be read aloud with Word by Word highlighting and voice speed can be controlled for total customisation.

Client Testimonial

"As a group, we endeavour to be somewhere for everyone. This starts with guests locating us online and having full accessibility to our websites to make informed decisions on where they should stay, right through to fully accessible inns and all of the help they should require throughout their stay. "

Dan Evans, General Manager, The Inn Collection Group