Success Stories
Leisure

Delfont Mackintosh Theatres

In 2019, Delfont Mackintosh Theatres implemented the Recite Me toolbar to ensure that they were providing a comfortable and enjoyable experience to all who enjoy the theatre. From the moment someone lands on Delfont Mackintosh Theatres’ website to book tickets, right through to accessing a venue, they wanted to make this process as seamless as possible, regardless of disabilities, language or age.

Our Brief

Welcoming some of the biggest theatre productions from across the world, including Lin Manuel Miranda’s Hamilton, the award-winning The Booking of Mormon, and the world’s longest-running musical Les Misérables, Delfont Mackintosh Theatres takes pride in providing an exemplary service for all their customers and employees.

Our Solution

By implementing the Recite Me assistive toolbar across its platform, Delfont Mackintosh Theatres can provide screen reading options, styling and customisation tools, reading aids and an online translator with up to 100 different languages.

To open the tools, select ‘Accessibility Tools’ on their website. In 2023, the toolbar was launched over 14,000 times to make 46,066 pages inclusive. The most commonly used features were the screen reader and translation tools, with German being the most widely used language.

Delfont Mackintosh Theatres’ accessibility support doesn’t stop there, visitors can take advantage of their signed, captioned or audio-described performances as well as utilising their access hosts who are on hand to assist guests throughout their visit.

"After looking at options to improve the accessibility of our website, we found Recite Me to be the best at offering a full service to enable all our patrons to buy tickets and find information effectively. This has resulted in a significant drop in enquiries to our customer service team as ALL patrons can now easily use our website and all of its functionality."