Success Stories
All Sectors, Transport

Memphis International Airport

Located seven miles from Downtown Memphis, Memphis International Airport (MEM) is the international airport serving Memphis. It is operated by the Memphis-Shelby County Airport Authority (MSCAA), which oversees the maintenance of facilities and runways, as well as leasing spaces to tenants such as airlines, restaurants, rental car companies, and others.

Memphis International Airport is home to the FedEx Superhub which processes many of the company’s packages. Nonstop FedEx destinations from Memphis include cities across the United States, Canada, Europe, the Middle East, Asia, and South America.

Our Brief

Memphis International Airport serves an average of 140,000 passengers every month. Their goal is to provide safe, modern facilities that meet the demands of each of their customers. The airport provides plenty of passenger and accessible services such as wheelchair assistance, accessible parking spaces and restrooms, Aira, and much more.

For many, the travel experience begins with a visit to the Memphis International Airport website to book tickets and become familiar with the services and amenities available. To create an inclusive experience for travelers of all abilities, MEM sought a solution that would enable website visitors of all abilities to access the website barrier-free.

Our Solution

By implementing the Recite Me assistive toolbar across its platform, Memphis International Airport (MEM) can provide screen reading options, styling and customization tools, reading aids, and an online translator in over 130 languages, including 65 text-to-speech voices.

From physical accessibility accommodations to website accessibility, Memphis International Airport is making accessibility a priority for passengers at every step!

To launch the tools on the Memphis International Airport website, simply click the ‘Accessibility Tools’ button located on the left side of the screen.

“We are excited to further our mission to prioritize customer experience. FlyMemphis.com users can now customize their digital experience while visiting the airport’s website with a wide range of Recite Me accessibility and language support tools.”