RECITE ME SECTORS

Accessible Travel & Transportation

Transportation covers a wide range of industries including aviation, trains, buses, ferries, and general automotive. Within these industries, it is vital to support customers with their journeys to make sure that everyone is able to access key travel information online.

Support Your Customers by Making Travel & Transportation Information Accessible Online

In 2021, two-thirds of revenue in the global travel and tourism market came from online sales channels via a mobile app or website without human interaction. In the post-pandemic world, this figure is likely to be even higher. You’d probably think that’s a good thing. Online booking is quick, easy, and efficient, after all.

But while that may be the case for many people, it’s not as straightforward for passengers with disabilities. Providing assistive technology on your transportation website will remove online barriers enabling customers to book their journey hassle-free, and stay up to date with changes and delays.

Why you Should Provide Online Support on Travel & Transportation Websites

Overcome Language Barriers

On-page translation and text-to-speech options make websites accessible for tourists who don’t speak or read in English as a first language.

Increased Revenue

Adults with disabilities spend an estimated $17.3 billion on travel every year. If accessibility barriers were eliminated, travelers would increase their budget by up to 34%.

Excel in Hospitality

Customer service is paramount in the travel and transport industry. Website accessibility tools demonstrate commitment to exceptional service at every customer contact point.

Let us show you how easy it can be.

Millions of transportation web pages made accessible through the use of assistive technology

We are delighted that so many companies are committed to providing inclusive online journeys for the public they serve.

The Recite Me assistive toolbar breaks down online access barriers making it easier to access vital information and advice online. Users can make single or multiple adjustments to a website to create a uniquely customized experience.

UNIQUE USERS

471,058

This is the total number of users who launched the Recite Me toolbar on travel and transport websites.

PAGES VIEWED

2,948,774

This is the total number of pages viewed using the Recite Me toolbar.

INDUSTRY AVERAGE

+109%

Higher than the industry average pages viewed per session.

Download our Travel and Transport Accessibility Guide

Learn why digital barriers are a problem and the types of barriers people face, who needs support online, an overview of our data from the past year, and our top inclusion tips for the travel and transportation sector.

Customers

See the love!

“Providing an accessible customer experience is a top priority at Louis Armstrong New Orleans International Airport (MSY). With the Recite Me toolbar on our website, we are able to continue that mission of inclusivity in the digital space with screen reading functionality, reading aids, and a live translation feature. These tools help us improve our communication with passengers and the local community by reducing barriers to accessing important information.”

Kevin Dolliole

Director of Aviation, Louis Armstrong New Orleans International Airport

“Providing an accessible customer experience is a top priority at Louis Armstrong New Orleans International Airport (MSY). With the Recite Me toolbar on our website, we are able to continue that mission of inclusivity in the digital space with screen reading functionality, reading aids, and a live translation feature. These tools help us improve our communication with passengers and the local community by reducing barriers to accessing important information.”

Kevin Dolliole

Director of Aviation, Louis Armstrong New Orleans International Airport

"The Syracuse Regional Airport Authority seeks to enhance the airport customer experience for travelers of all abilities. For many, that experience begins with a visit to our website to become familiar with the services and amenities available at our airport. Having a truly accessible website makes a great first impression on that traveler before they even step foot in our terminal.”

Matt Szwejbka

Marketing & Communications Specialist, Syracuse Regional Airport Authority

"The Syracuse Regional Airport Authority seeks to enhance the airport customer experience for travelers of all abilities. For many, that experience begins with a visit to our website to become familiar with the services and amenities available at our airport. Having a truly accessible website makes a great first impression on that traveler before they even step foot in our terminal.”

Matt Szwejbka

Marketing & Communications Specialist, Syracuse Regional Airport Authority

“Orlando International Airport (MCO) has a long history of innovative solutions to spearhead its focus on customer service and added one more in early 2020 by adding the Recite Me accessibility toolbar to its web site. Recite Me was not only a more cost-effective solution for delivering web content in foreign languages but also added so many more accessibility tools to improve the user experience for visitors to our site. ”

Jerry Harris

Assistant Director of Marketing & Air Service Development, Orlando International Airport

“Orlando International Airport (MCO) has a long history of innovative solutions to spearhead its focus on customer service and added one more in early 2020 by adding the Recite Me accessibility toolbar to its web site. Recite Me was not only a more cost-effective solution for delivering web content in foreign languages but also added so many more accessibility tools to improve the user experience for visitors to our site. ”

Jerry Harris

Assistant Director of Marketing & Air Service Development, Orlando International Airport

“We’re always looking to improve the visitor experience at London City Airport, whether at our airport or on our website. Recite Me allows us to provide all of our visitors with the same amazing service on the website as they would in person.”

Dorota Zielinska

Digital Marketing Manager, London City Airport

“We’re always looking to improve the visitor experience at London City Airport, whether at our airport or on our website. Recite Me allows us to provide all of our visitors with the same amazing service on the website as they would in person.”

Dorota Zielinska

Digital Marketing Manager, London City Airport

“Gatwick Airport aims to be the UK’s most accessible airport, giving everybody an equal opportunity to fly, and as part of this, it is also important for us to make our website easy to use for as many people as possible. “The Recite Me assistive toolbar provides a great technology-based solution for us. Not only can our site be translated into hundreds of different languages, but we are also able to offer a screen reader function and a range of other accessibility tools which help make it easier for all of our passengers to access the information they need to enjoy the best journey possible through Gatwick. “

Mandie Armstrong

Digital Communications Manager, Gatwick Airport

“Gatwick Airport aims to be the UK’s most accessible airport, giving everybody an equal opportunity to fly, and as part of this, it is also important for us to make our website easy to use for as many people as possible. “The Recite Me assistive toolbar provides a great technology-based solution for us. Not only can our site be translated into hundreds of different languages, but we are also able to offer a screen reader function and a range of other accessibility tools which help make it easier for all of our passengers to access the information they need to enjoy the best journey possible through Gatwick. “

Mandie Armstrong

Digital Communications Manager, Gatwick Airport

“We chose to install the Recite Me assistive toolbar to make our website not simply accessible but to be truly inclusive to all. Accessing the internet can be a challenge for some key customer groups. This includes customers who may have decreased vision, struggle with literacy, are autistic, speak and/or read English as a second language, suffer from attention disorders, have a learning difficulty, or are affected by physical disabilities. It is a pleasure to work with a specialist provider like Recite Me who takes great care to understand customer needs. We are proud to be a digitally inclusive company that values each and every online visitor.”

Subhash Mishra

Head of Digital Strategy, FirstRail

“We chose to install the Recite Me assistive toolbar to make our website not simply accessible but to be truly inclusive to all. Accessing the internet can be a challenge for some key customer groups. This includes customers who may have decreased vision, struggle with literacy, are autistic, speak and/or read English as a second language, suffer from attention disorders, have a learning difficulty, or are affected by physical disabilities. It is a pleasure to work with a specialist provider like Recite Me who takes great care to understand customer needs. We are proud to be a digitally inclusive company that values each and every online visitor.”

Subhash Mishra

Head of Digital Strategy, FirstRail