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AUS Transport Sector

Website Accessibility for Transport Organisations

Passengers rely on transport websites to plan journeys, buy tickets, and access service information. A truly accessible digital presence ensures no one is left behind, whatever their needs.

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Recite Me works with a wide variety of transport organisations in Australia, including:

Regulatory Framework

Accessibility Regulations for Transport Companies

Many transport bodies fall within the scope of the Disability Discrimination Act, which means they must align with the standards set by the Web Content Accessibility Guidelines (WCAG). Here is what transport organisations need to be aware of:

Align with WCAG 2.2 AA Standards

Transport websites and digital booking platforms should conform to WCAG 2.2 Level AA, the internationally recognised benchmark for accessible web design.

Identify and Address Digital Barriers

Rail, bus, ferry, and air transport operators should actively audit their digital services to uncover inaccessible content and prioritise remediation.

Publish and Maintain an Accessibility Statement

An up-to-date accessibility statement should detail which areas have been reviewed, any known issues, and the timeline for ongoing improvements.

Commit to Continuous Accessibility Review

Accessibility should not be treated as a one-off project. Transport organisations should establish regular testing and reporting cycles across all customer-facing digital touchpoints.

Prepare for Regulatory Scrutiny

Transport companies must adhere to accessibility legislation in their region. Failure to do so could trigger audits and even demand letters that lead to potential lawsuits.

Provide Alternative Ways to Access Services

Where digital content is not yet fully accessible, transport providers should offer alternative channels so passengers can still complete essential tasks.

How We Help

Accessibility Challenges in the Transport Sector that Recite Me Can Resolve

Transport organisations face a distinct set of digital accessibility demands. Here is how Recite Me can support you:

Transport websites serve an incredibly diverse passenger base, including people with visual impairments, cognitive differences, or those who prefer a language other than the site's default. Without the right support tools in place, these users may struggle to check timetables, purchase tickets, or access disruption updates. The Recite Me Assistive Toolbar equips your website with features such as text-to-speech, real-time translation, and personalised display options, giving every visitor the freedom to engage with your content in the way that suits them best.

Transport organisations often manage multiple websites, booking portals, and passenger-facing applications simultaneously. Identifying where WCAG 2.2 Level AA compliance falls short across such a broad digital estate can be a significant challenge. The Recite Me Website Accessibility Checker automates the scanning process, highlighting issues and generating actionable recommendations.

Transport companies are routinely assessed for accessibility compliance and may be issued formal notices where accessibility requirements are not met. Therefore, a clear remediation plan is necessary to respond effectively. Recite Me can assist organisations in interpreting the specific requirements outlined in any notice and developing a structured, prioritised plan for resolving identified barriers.

Timetables, service guides, accessibility policies, and disruption notices are frequently published as PDFs by transport operators, and many of these documents may not meet current accessibility standards. When passengers need to access service information quickly, inaccessible documents create a real barrier. The Recite Me PDF Accessibility Checker and Remediation Tool supports transport teams in reviewing and correcting large volumes of documents at scale, improving compliance and ensuring information is genuinely reachable by all passengers.

Transport organisations are expected to maintain an accessibility statement that accurately reflects the current state of their digital services, including what has been reviewed, what barriers remain, what improvements have been delivered, and what is planned next. Recite Me supports this requirement, helping you develop a realistic statement that you can work toward.

Across Your Organisation

Key Roles Recite Me Supports

Delivering accessible digital services in transport is a cross-functional effort. Recite Me supports teams across the organisation to play their part.

Digital, IT and Web

Recite Me gives digital, IT, and web teams in transport organisations the tools to embed accessibility into websites and passenger-facing platforms from the ground up.

  • Structured website scanning
  • Prioritised fix recommendations
  • Progress tracking dashboards
  • Ongoing accessibility monitoring

Compliance & Governance

Recite Me helps transport compliance and governance teams align digital services with accessibility obligations while generating clear evidence for audit and oversight purposes.

  • Alignment with WCAG 2.2 Level AA
  • Evidence generation for audits
  • Clear, exportable reporting
  • Structured activity documentation

Marketing & Communications

Recite Me supports transport marketing and communications teams in producing content that can be reached and understood by a broader range of passengers.

  • On-demand content translation
  • Reader customisation options
  • Accessible multimedia support
  • Improved content reach and usability

Our Solutions

Recite Me Accessibility Solutions for the Transport Sector

Recite Me is a digital accessibility platform offering a suite of tools designed to help transport organisations make their online services more usable, compliant, and inclusive. Key solutions include:

INCLUSION

Assistive Toolbar

  • Text-to-speech with over 65 voices
  • Translation software with over 100 languages
  • Styling changes for colours and fonts
  • Focus tools, such as rulers and screen masks
  • Reading aids, such as dictionaries, page summarisers, and magnifiers

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COMPLIANCE

Web Accessibility Checker

  • Full site scanning for WCAG 2.2 violations
  • Prioritised list of accessibility fixes
  • AI-powered autofixes, code suggestions, and image alt text generation
  • Schedule future audits for long-term compliance
  • Integration with project management tools like Jira and Azure DevOps

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DOCUMENTS

PDF Accessibility Checker

  • Full website scanning to identify inaccessible documents
  • Implement AI-powered autofixes to resolve accessibility issues
  • Remediate PDF files at scale
  • Track progress and schedule future scans
  • Compliance with accessibility standards like WCAG and DDA

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Customers

Organisations We Work With

Recite Me supports transport operators, authorities, and digital teams in building more accessible and inclusive passenger experiences online.

Brisbane Airport Logo
  • Rachel Crowley
  • Executive General Manager of Communications and Public Affairs

Download the Transport Accessibility Guide

Learn more about how to make transport websites more accessible.

Resolving digital barriers

Website build tips

How Recite Me helps

Download Transport Accessibility Guide Now

Transport Accessibility FAQs

Australian transport companies are not legally required to make their websites accessible. However, compliance with WCAG standards is accepted as a solid way to future-proof your website.

Yes. Public-facing documents such as timetables, service guides, and accessibility policies must be accessible unless they fall under a specific exemption outlined in the regulations.

No. Accessibility tools help organisations identify and address issues more efficiently, but transport teams must still act on the recommendations generated. Tools accelerate the compliance process, they do not replace the work required.

Yes. Public-facing documents such as timetables, service guides, and accessibility policies must be accessible unless they fall under a specific exemption outlined in the regulations.

Accessibility should be monitored on an ongoing basis. Reviewing at least once a month or once a quarter is a reasonable starting point, with additional checks recommended whenever significant changes are made to digital services.