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Brisbane Airport is Australia’s third busiest airport and a vital gateway for both domestic and international travellers. Hosting over 30 airlines and welcoming more than 24 million passengers annually, it plays a central role in connecting people to destinations across the globe.
With one in six Australians living with a disability, ensuring equal access to both physical and digital spaces is essential. Brisbane Airport had already taken significant steps to improve accessibility in its terminals, including accessible parking and wheelchair ramps. However, the airport recognised that its commitment to inclusivity needed to extend beyond the terminal doors to its online platforms.
In an age where most travel planning, booking, and customer interactions take place online, Brisbane Airport needed a way to ensure its digital experience was accessible to all users – including those with disabilities, learning difficulties, visual impairments, or limited English proficiency.
Brisbane Airport became the first Australian airport to implement the award-winning Recite Me Assistive Toolbar across its website, enabling a barrier-free experience for every traveller.
The toolbar provides a suite of customisable accessibility tools, including:
These tools empower every visitor to bne.com.au to navigate, read, and engage with content in a way that suits their individual needs, removing digital barriers from the travel experience.
