Success Stories
Finance

Newcastle Building Society

Newcastle Building Society is the largest building society in the region Featuring 31 main street branches throughout the North East, Cumbria, and North Yorkshire. The NBS are a company that cares and is deeply committed to making a positive change for the people and communities that surround their organisation.

Our Brief

The commitment to their community is built from the ground up as the Newcastle Building Society is owned by customers and not shareholders. Therefore, the NBS know the dos/don’ts of providing the best service for all their clients, offline and online. The NBS are aware that online accessibility on its website is a necessity for all its users so they began to lay a solid foundation for digital inclusivity.

Our Solution

This foundation was a mix of their website and Recite Me’s accessibility software solution, the Recite Me toolbar.

The Recite Me toolbar was able to cater towards the 24% of individuals in the UK with a disability by providing web visitors with text-to-speech software, style and customisation tools, reading aids and an online translator with 65 text-to-speech voices.

In addition, the Recite Me Accessibility Checker will assist the Newcastle Building Society in improving usability so web visitors can navigate their online platform with ease.

“We’re committed to making it easy for all of our customers to interact with us in the way they choose. That’s why, as well as continuing to invest in and grow our branch network to ensure our communities maintain access to face-to-face financial services, we’re making it simpler for members to manage their personal finances online, by making our website accessible to everyone. Recite Me’s accessibility software provides the ideal platform for us to uphold our commitment to delivering a website that everybody can easily use, and enables us to offer a customisable experience for our website visitors and members in a way that meets their individual needs. Ensuring that as many people as possible are able to access our website and obtain the information they need, or carry out the tasks they require, is important for our Society in enabling us to deliver high levels of customer service and an inclusive experience for our members.”