
- “Stockport Council has a transformation programme focussed on improving customer experience. We are modernising the way people access council services, putting the needs of the people who will be using the service first. Most people in Stockport are online and expect information and services to be available 24/7. Making sure that everyone has equal access to this information and our services, regardless of their ability or disability, is a responsibility that we take very seriously. Our user experience team has focussed on our customers’ journeys, looking at ways that we could make it easier for people to use our website and online tools and removing the barriers that some face accessing online content.”
- Kirsteen Roe
- Service Director, Citizen Focus, Stockport Council