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Kenosha County

When residents turn to their local government online to find services, complete forms, or access public information, they shouldn’t face barriers doing it. Kenosha County holds that principle at the centre of its approach to digital accessibility, treating it not as a compliance checkbox but as a genuine commitment to equal opportunity for every resident it serves.

To strengthen that commitment and prepare for the approaching DOJ compliance deadline, Kenosha County partnered with Recite Me by implementing both the Recite Me Accessibility Checker and the Recite Me Assistive Toolbar to improve how residents experience the county’s website and to give the team the tools it needed to identify and resolve issues at pace.

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Our Brief

Kenosha County’s website is managed by an internal team responsible for content, working in partnership with an external vendor who handles templates and hosting. That shared model has its advantages, but it also means accessibility issues don’t always sit in one place; some can be fixed directly by the county team, others need to go back to the vendor.

What the team needed was a clearer picture of where the problems were, who owned them, and how to fix them. With the April 2027 DOJ deadline for WCAG 2.2 AA compliance under Title II of the ADA less than a year away, the urgency to get that process right was growing.

The County also wanted to go beyond identifying issues; the team wanted to give residents with disabilities, language barriers, or other access needs a better experience on the site right now, rather than waiting until every compliance fix had been made.

Our Solution

Kenosha County introduced two Recite Me solutions; the Accessibility Checker to support its compliance journey and the Assistive Toolbar to improve the experience for residents visiting the website.

The Accessibility Checker gave the team a structured, repeatable way to audit the website against WCAG 2.2 success criteria. What the team found particularly valuable was the depth of guidance provided for each issue, plain-language explanations, front-end screenshots, code snippets, and clear steps for resolution. That level of detail made it possible for content contributors without a deep technical background to understand and act on findings, not just pass them to a developer.

The ability to run the Checker without limitations has allowed the team to verify fixes as they go, rather than waiting for a scheduled review. It has become a working tool, not just a reporting one.

Alongside the Checker, the Recite Me Assistive Toolbar was deployed across the county’s website, giving residents direct control over how they interact with content. Features including text-to-speech, screen masking, color contrast adjustments, and translation into over 100 languages ensure that residents can navigate the site on their own terms.

The toolbar allows us to give guests more control over how they interact with our content, which aligns perfectly with our focus on creating a welcoming, accessible experience both online and on resort. The breadth of functionality, ease of use, and strong reputation in the accessibility space were key factors. It also helped that Recite Me’s tools are customizable and align well with our brand approach, so we can offer support without compromising on design or usability. "

Emily Chapman
Web Designer

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Our Our Assistive Toolbar and Accessibility Checker remove digital barriers, support compliance with global accessibility standards, and create customizable experiences for individual disability needs.

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Related content​

SUCCESS STORY · GOVERNMENT

How Kenosha County is preparing for the 2027 DOJ deadline while simultaneously improving access for its citizens today.

PRODUCTS USED

ASSISTIVE TOOLBAR

WEBSITE ACCESSIBILITY CHECKER

Targeting WCAG 2.2 AA compliance by April 2027
Over 100 languages​ available to residents via on-page translation.
Unlimited scans so that every correction can be checked immediately.
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OBJECTIVE

Getting ahead of the ADA Title II deadline

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Kenosha County views digital accessibility as a fundamental promise to ensure equal opportunities for all residents rather than merely a compliance task.

As the DOJ deadline loomed, the team sought a more efficient and transparent method to identify and resolve problems on its website. An internal content team operates the county’s website in collaboration with an external vendor responsible for templates and hosting. This collaborative structure led to accessibility problems being dispersed: some could be addressed internally, while others required vendor intervention. The challenges were considerable:

• The DOJ’s April 2027 deadline for WCAG 2.2 AA compliance under Title II of the ADA was approaching quickly, with less than a year remaining.

• Responsibilities for issues were divided between the county staff and the external vendor, lacking a unified perspective on accountability.

• Residents facing disabilities, language difficulties, or other access-related challenges required an improved experience immediately, rather than waiting for all fixes to be implemented.

SOLUTION

Compliance tools for the team, self-determination for residents

Kenosha County implemented two solutions from Recite Me: the Accessibility Checker to aid in their compliance efforts and the Assistive Toolbar to enhance the user experience for residents accessing the website.

The Accessibility Checker provided the team with a systematic and repeatable method for evaluating the website against WCAG 2.2 success criteria. Each identified issue is accompanied by easy-to-understand explanations, front-end screenshots, code snippets, and straightforward instructions for resolving it, allowing content contributors with limited technical expertise to address the findings independently.

In addition to the Checker, the county’s website also integrated the Assistive Toolbar, empowering residents with greater control over how they read and interact with the content.

Recite Me Provided:

WCAG 2.2 audit with unlimited scans
Step-by-step instructions for editors with no technical background
Text-to-speech, screen masking and color contrast tools
Translation into over 100 languages

RESULTS

From reporting tool to daily work tool

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Kenosha County, utilizing Recite Me, now possesses a comprehensive understanding of the current issues, their owners, and the solutions needed, while residents are enjoying a website that is more user-friendly.

Since the Checker operates without restrictions, the team addresses fixes in real-time instead of waiting for a pre-arranged assessment.

Content creators are equipped to identify and rectify issues themselves, forwarding only vendor-related matters to the external team.

WCAG 2.2 AA

Compliance target ahead of April 2027

100+

Languages available to residents

Unlimited

Scans to verify fixes as they’re made

The toolbar allows us to give guests more control over how they interact with our content, which aligns perfectly with our focus on creating a welcoming, accessible experience both online and on resort. The breadth of functionality, ease of use, and strong reputation in the accessibility space were key factors. It also helped that Recite Me’s tools are customizable and align well with our brand approach, so we can offer support without compromising on design or usability.
Emily Chapman, Web Designer

WHY IT WORKED

Resolve problems and remove barriers  at the same time

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Kenosha County aimed to enhance the user experience without making residents wait for complete compliance.

By integrating the Checker and the Toolbar, the team was able to address both aspects simultaneously. The Checker simplified compliance tasks for a collaborative team, whereas the Toolbar provided residents with instant authority over their site interactions.

INSTRUCTIONS ANYONE CAN FOLLOW

Content contributors were equipped with plain-language explanations, screenshots, and code snippets, allowing them to resolve issues independently without needing a developer’s assistance.

CONTINUOUS REVIEW

The implementation of unlimited scans transformed the Checker into a practical instrument, allowing the team to verify every correction immediately after it was applied.

ACCESS FOR RESIDENTS NOW

From the very first day, the Assistive Toolbar provided residents with text-to-speech capabilities, color contrast options, screen masking features, and translation services in more than 100 languages.

ACA

Accessibility
Canada Act

AODA

Accessibility for Ontarians with Disabilities Act

ADA

Americans with Disabilities Act

Section 508

Amendment to the Rehabilitation Act 

EAA

European Accessibility Act

WCAG 2.2

Web content accessibility guidelines

DDA

Disability Discrimination Act

PSBAR

Public Sector Bodies Accessibility Regulations 2018

Achieve online compliance

Recite Me offers a range of digital accessibility solutions and manual supporting services to help organizations on their journey towards accessibility compliance.

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