- Tracey Williams
- Corporate Communications Manager, North Wales Fire and Rescue Service
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US Emergency Services Sector
For organizations that protect lives and keep communities safe, a fully accessible website isn’t optional; it’s essential. Ensuring every person can access critical information online is as important as the services you provide on the ground.
Recite Me works with ambulance services, fire and rescue services, police forces, and other emergency service organizations to help create more accessible and inclusive digital environments.
Regulatory Framework
The Americans with Disabilities Act (ADA) applies to emergency services in the United States. In Canada, the Accessible Canada Act (ACA) is the leading legislation that organizations must consider. Both require compliance with the Web Content Accessibility Guidelines (WCAG).
Emergency service websites and mobile apps should conform to WCAG 2.2 Level AA, the internationally recognized standard for digital accessibility.
Police, fire and rescue, and ambulance organizations should identify inaccessible content and prioritize improvements.
An accessibility statement should outline what has been assessed, known limitations, and planned remediation.
Accessibility should be managed as a continuous programme, with regular testing, reporting, and improvement across all digital services.
Publicly funded emergency services may be assessed under the ADA in America and the ACA in Canada. Organizations may be asked to provide evidence of accessibility progress.
When content or processes are not yet fully accessible, emergency service organizations should provide other ways for people to access information, request support, or complete essential tasks.
How We Help
For emergency services, several challenges must be addressed. Here’s how Recite Me solutions can help:
Emergency service websites support people with visual differences, people who benefit from reading and focus support, and people who use an alternative language from the website’s default language. Without the right tools, some people may find it more difficult to access emergency information and online services. The Recite Me Assistive Toolbar provides inclusion tools such as screen readers, on-demand translation, and customizable display settings to give people more choice over how they access digital services.
With WCAG 2.2 Level AA required under ADA, emergency service organizations can face challenges in understanding where improvements are needed. The Recite Me Website Accessibility Checker helps by automatically scanning digital platforms to highlight issues and suggest practical improvements. Alongside this, accessibility specialists can support with manual evaluations and structured internal reviews to help identify barriers that automated tools may not detect.
Accessibility compliance teams now routinely assess public sector websites for WCAG compliance. Where issues are identified, organizations may be issued formal notices or requests for corrective action. Recite Me can support emergency service organizations in addressing these findings by helping interpret requirements and developing structured remediation plans to resolve accessibility barriers.
Emergency service organizations often publish large quantities of PDFs and supporting documents, many of which may not meet accessibility requirements. This can create barriers when people are trying to access important information quickly. The Recite Me PDF Accessibility Checker and Remediation Tool supports large-scale review and correction of documents, helping improve compliance and making content more accessible across digital services.
Emergency service organizations are expected to keep clear records of accessibility activity through a regularly maintained accessibility statement. This should set out what has been reviewed, what issues have been identified, what improvements have been made, and what work is still in progress. Recite Me supports this requirement through its web accessibility checker, expert guidance, and accessibility statement resources, helping organizations meet ADA expectations in a structured and consistent way.
Across Your Organization
Accessibility isn’t the responsibility of a single team, but something delivered through coordinated effort across multiple teams within emergency service organizations.
Recite Me supports digital, IT, and web teams in emergency service organizations by providing tools that help embed accessibility across websites and digital platforms.
Recite Me helps emergency service organizations align with ADA and ACA requirements while supporting clear documentation for governance and audit purposes.
Recite Me supports emergency service marketing and communications teams in producing content that is accessible and easier for a wider audience to engage with.
Our Solutions
Recite Me is a digital accessibility platform that provides a set of tools designed to help emergency service organizations improve the usability and reach of their online services. Key solutions include:
INCLUSION
COMPLIANCE
DOCUMENTS
Customers
Recite Me works with emergency service organizations, including ambulance services, fire and rescue services, police forces, and other critical response agencies.
Learn more about how to make emergency service websites more accessible.
Resolving digital barriers
Website build tips
How Recite Me helps
Publicly funded emergency service websites must meet WCAG 2.2 AA accessibility standards under Title II of the Americans with Disabilities Act
Yes, public-facing PDFs and documents must be accessible unless they fall under specific exemptions.
No, an accessibility statement reflects the current accessibility status of a website. It does not automatically make you compliant.
No, accessibility tools help to fast-track the compliance process, but organizations must implement the recommendations provided by the tools.
Accessibility should be monitored continuously. Once every month or quarter is a good starting point, with additional checks during major website overhauls or compliance updates.
If the service is publicly funded, the Department of Justice may carry out enforcement action against non-compliant organizations.