North East Ambulance Service

Following the introduction of the Accessible Information Standard, NE Ambulance Service explored how they could improve access to services for people with specific communication needs. They wanted to move beyond the mandated requirements and found Recite me was able to give them a range of options to cover people living with disabilities and impairments and people who may have language needs. A growing number of people in the region identify as Black Asian or Minority Ethnic and have an increasing demand for language support. The introduction of Recite me has allowed NE Ambulance Service to significantly improve how people interact with them and the information on their website.