{"id":9284,"date":"2021-07-09T09:12:15","date_gmt":"2021-07-09T09:12:15","guid":{"rendered":""},"modified":"2024-09-26T16:04:41","modified_gmt":"2024-09-26T15:04:41","slug":"emergency-services-and-web-accessibility","status":"publish","type":"post","link":"https:\/\/reciteme.com\/us\/news\/emergency-services-and-web-accessibility\/","title":{"rendered":"Emergency Services and Web Accessibility"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9284\" class=\"elementor elementor-9284\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-555f3b38 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"555f3b38\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7931b137\" data-id=\"7931b137\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-491e7187 elementor-widget elementor-widget-text-editor\" data-id=\"491e7187\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Police, Fire Department, Ambulance Service, and Search &amp; Rescue are lifelines to the general public and the first point of contact in an emergency.<\/p><p dir=\"ltr\">In the USA in 2020:<\/p><ul><li>Over 1.3 million crimes were reported<\/li><li>Over 490,500 fires were attended<\/li><li>During the COVID-19 pandemic, an estimated 240 million calls were made to 9-11<\/li><li>There were 2,380 civilian search and rescue helicopter missions<\/li><\/ul><p dir=\"ltr\">Most of us take access to emergency services for granted, but it\u2019s not that simple for those who struggle with traditional methods of communication or face online barriers. These essential services must offer<span style=\"font-size: revert;color: initial;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif\">\u00a0reliable and practical solutions that enable equal access for those with disabilities. Otherwise, vulnerable people could end up in dangerous situations during an emergency. Plus, valuable time and resources can be saved when more accurate and accessible information is available to everyone. This allows the brave men and women working in our emergency services sector to continue their essential work of solving crimes and saving lives.<\/span><\/p><h2><strong>Who We Work With<\/strong><\/h2><p dir=\"ltr\">We are proud to work with numerous organizations in the emergency services sector already. We are delighted that so many local and national entities are committed to providing inclusive online journeys for the public they serve. Our current client list includes:<\/p><ul><li><p dir=\"ltr\"><a href=\"http:\/\/www.norfolk.police.uk\">Norfolk Police<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.bedfordshire.pcc.police.uk\/\">Bedfordshire Police<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.cambridgeshire-pcc.gov.uk\/\">Cambridgeshire Police<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.herts.police.uk\/\">Hertfordshire Police<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.hertscommissioner.org\/\">Police and Crime Commissioner for Hertfordshire<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"http:\/\/www.suffolk.police.uk\">Suffolk Police<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/garda.ie\/en\/\">The Irish Garda<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.psni.police.uk\/\">The Police Service of Northern Ireland<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.esfrs.org\/\">East Sussex Fire &amp; Rescue<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.nwales-fireservice.org.uk\/\">North Wales Fire &amp; Rescue<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.merseyfire.gov.uk\/\">Merseyside Fire &amp; Rescue<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.bedsfire.gov.uk\/\">Bedfordshire Fire &amp; Rescue<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.scottishambulance.com\/\">The Scottish Ambulance Service<\/a><\/p><\/li><li><p dir=\"ltr\"><a href=\"https:\/\/www.neas.nhs.uk\/\">North East Ambulance Services<\/a><\/p><\/li><\/ul><p dir=\"ltr\"><img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/reciteme.com\/us\/wp-content\/ckeditor\/website\/Emergency-Service_Logos_(1).png\" alt=\"emergency services logos\" \/><\/p><h2><strong>Accessibility Versus Inclusion<\/strong><\/h2><p dir=\"ltr\">In recent times, it has become more important than ever that online information can be understood by everyone. As most emergency service organizations sit within the public sector, there are already stipulations regarding minimum accessibility requirements. These include:<\/p><ul><li><p dir=\"ltr\">Accessibility-friendly website builds<\/p><\/li><li><p dir=\"ltr\">Compliance with The Web Content Accessibility Guidelines (WCAG)<\/p><\/li><li><p dir=\"ltr\">Legal requirements under the <a href=\"https:\/\/reciteme.com\/us\/news\/ada-web-accessibility-law\/\">Americans with Disabilities Act<\/a><\/p><\/li><\/ul><p dir=\"ltr\">However, accessibility and inclusion are not the same things. Accessibility compliance alone does not enable users to create a fully inclusive experience. What makes a website truly inclusive is giving people as many choices as possible to customize the content and consume the information in a personalized and tailored way. It is in this area of advocating accessibility while also promoting inclusion at a much higher level, which Recite Me sits.<\/p><div><h2><strong>How Recite Me Helps People<\/strong><\/h2><p><img decoding=\"async\" style=\"float: right;height: 383px;width: 300px\" src=\"https:\/\/reciteme.com\/us\/wp-content\/ckeditor\/website\/Emergency-Service_ReciteHelps.png\" alt=\"At least 20% of the population have a physical, visual, auditory, cognitive, or neurological disability\" \/>At least 20% of the population have a physical, visual, auditory, cognitive, or neurological disability. In the US, that\u2019s over 61 million people. These individuals may face barriers to accessing information online because they are unable to:<\/p><ul><li><p dir=\"ltr\">Read the text due to font, text size, text spacing, or poor color contrasts between background and foreground.<\/p><\/li><li><p dir=\"ltr\">Understand the web copy as is not in the user\u2019s first language.<\/p><\/li><li><p dir=\"ltr\">Use a mouse or touchpad.<\/p><\/li><li><p dir=\"ltr\">Focus on the relevant section of the text.<\/p><\/li><li><p dir=\"ltr\">Remove distractions presented by graphics and image carousels.<\/p><\/li><\/ul><p dir=\"ltr\">Once the Recite Me assistive toolbar is installed on a website, these access barriers can be broken down. By making single or multiple adjustments to create a genuinely inclusive online experience, users can:<\/p><ul><li><p dir=\"ltr\">Personalize font size, type, and color options to make each web page easier to read.<\/p><\/li><li><p dir=\"ltr\">Download content as an audio file as an alternative to reading.<\/p><\/li><li><p dir=\"ltr\">Access text to speak functions in 35 different languages.<\/p><\/li><li><p dir=\"ltr\">Have text read aloud at varying speeds.<\/p><\/li><li><p dir=\"ltr\">Utilize a screen mask and ruler for better focus.<\/p><\/li><li><p dir=\"ltr\">Convert text into over 100 different on-screen languages.<\/p><\/li><li><p dir=\"ltr\">Make use of the toolbar\u2019s built-in dictionary and thesaurus.<\/p><\/li><li><p dir=\"ltr\">Switch to \u201ctext-only\u201d mode to strip away graphics and page clutter.<\/p><\/li><\/ul><h2><strong>Client Feedback<\/strong><\/h2><p dir=\"ltr\">Our toolbar has been integral in providing equal access to emergency services information for people with disabilities. Here\u2019s what some of our clients had to say about the results.<\/p><h3><strong>Police Service Feedback: Bedfordshire Police and Crime Commissioner<\/strong><\/h3><p dir=\"ltr\">\u201cIt is hugely important for us as an organization to be accessible to the public we serve. Our website holds a lot of information which everyone should be able to access easily. Thanks to the Recite Me Toolbar, we have made vast strides in making our website more accessible for all, and it will continue to be a focus for us when improving our online presence. &#8220;<\/p><p dir=\"ltr\">Clare Kelly, Chief Executive, Bedfordshire Police, and Crime Commissioner<\/p><h3><strong>Ambulance Service Feedback: Scottish Ambulance Service<\/strong><\/h3><p dir=\"ltr\">\u201cThe Scottish Ambulance Service is on the front line of the NHS. We dispatch immediate medical assistance or clinical advice to over 5 million people across Scotland. We also help patients who need support to reach their healthcare appointments and regularly transfer some of Scotland\u2019s most seriously ill patients. Therefore, we must communicate and promote all our services to everyone in Scotland, including those who have additional communication needs or do not speak English. The Recite functionality on our website gives these users the ability to find out about our services and how they can access them.\u201d<\/p><p dir=\"ltr\">Mark Bagon, Scottish Ambulance Service spokesperson<\/p><h3><strong>Fire &amp; Rescue Service Feedback: North Wales Fire &amp; Rescue<\/strong><\/h3><p dir=\"ltr\">\u201cWe serve a rich diversity of communities. Reducing risk and saving lives is central to our mission \u2013 and accessibility is vital to our success. Providing Recite Me across our website means we offer language choice in English and Welsh to residents and support public members in any language \u2013 whilst also being accessible to people with disabilities, learning difficulties, and visual impairments. Being able to remove barriers to access timely information and advice online on how to stay safe really could mean the difference between life and death.\u201d<\/p><p dir=\"ltr\">North Wales Fire &amp; Rescue spokesperson<\/p><h2><strong>Emergency Services Sector Data<\/strong><\/h2><p dir=\"ltr\">Over the last 12 months, Recite Me made thousands of emergency services-related website pages accessible. Our data shows that:<\/p><ul><li><p dir=\"ltr\">The Recite Me assistive toolbar was launched 6,588 times<\/p><\/li><li><p dir=\"ltr\">Over 22,900 emergency services web pages were viewed using the toolbar<\/p><\/li><li><p dir=\"ltr\">On average, Recite Me users viewed 3.5 pages of an accessible website per visit, well above the internet average of just 2.5 pages per visit.<\/p><\/li><li><p dir=\"ltr\">Over 33,000 individual styling changes were made by users accessing healthcare sites.<\/p><\/li><\/ul><p dir=\"ltr\"><img decoding=\"async\" style=\"width: 100%\" src=\"https:\/\/reciteme.com\/us\/wp-content\/ckeditor\/website\/Emergency-Service_Stats.png\" alt=\"The Recite Me assistive toolbar was launched 6,588 times\" \/><\/p><div><h2><strong>Interested in More Information? <\/strong><\/h2><p dir=\"ltr\">Recite Me is quick and easy to implement on your website and can usually be installed in under an hour. Our software is already active on over 3500 websites, and every year we help millions of people to enjoy inclusive journeys online.<\/p><p dir=\"ltr\">You can find details of all the <a href=\"https:\/\/reciteme.com\/us\/sector\/emergency-services\">emergency services organizations<\/a> that use Recite Me software on our <a href=\"https:\/\/reciteme.com\/us\/sectors\">sector pages<\/a> and read more about who needs assistive technology and what people say about the Recite Me <a href=\"https:\/\/reciteme.com\/us\/product\/assistive-toolbar\/\">Assistive Toolbar<\/a> in our <a href=\"https:\/\/reciteme.com\/us\/resource-hub\/\">previous news articles<\/a>. Alternatively, you can <a href=\"https:\/\/reciteme.com\/us\/contact\">contact our team<\/a> for further information and advice or <a href=\"https:\/\/reciteme.com\/us\/demo\">book a live demonstration<\/a> of our toolbar. You can also try out our <a href=\"https:\/\/reciteme.com\/us\/product\/website-accessibility-checker\/\">ADA website accessibility checker<\/a> today, for free.<\/p><p>Article Sources: <a href=\"https:\/\/www.911.gov\/issues\/911-stats-and-data\/\">911 Gov<\/a>, <a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC8434918\/\">National Library of Medicine<\/a>, <a href=\"https:\/\/assets.publishing.service.gov.uk\/government\/uploads\/system\/uploads\/attachment_data\/file\/984922\/fire-and-rescue-incident-dec20-hosb1021.pdf\">US Statistics<\/a>, <a href=\"https:\/\/www.who.int\/disabilities\/world_report\/2011\/report.pdf\">WHO<\/a>.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Police, Fire Department, Ambulance Service, and Search &amp; Rescue are lifelines to the general public and the first point of contact in an emergency.<\/p>\n","protected":false},"author":9,"featured_media":8684,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[107],"tags":[141],"departments":[93,95,92,94],"type_tag":[124],"flag":[],"class_list":["post-9284","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-emergency-services","departments-c-suite","departments-diversity","departments-hr","departments-marketing","type_tag-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Emergency Services and Web Accessibility | News | Recite Me<\/title>\n<meta name=\"description\" content=\"The Police, Fire Department, Ambulance Service, and Search &amp; Rescue are lifelines to the general public and the first point of contact in an emergency.\" \/>\n<meta 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