Why there’s more to our ambulance services than dialling 999 Why there’s more to our ambulance services than dialling 999

Why there’s more to our ambulance services than dialling 999

Posted on: by Toni Rayner. Operations & Marketing

Ambulance services throughout the UK provide essential services we simply couldn’t live without. But there’s much more to them than providing emergency services.

Ambulance services actually provide wide ranging services and offer a variety of information on their websites to support these services.

For example, they offer patient transport booking for non-urgent medical appointments. These bookings are made by service users from a variety of backgrounds. These include users with physical disabilities like sight loss, those with cognitive disabilities and impairments like dyslexia, plus those who don’t speak English as their first language.

Ambulance services run community days to raise the profile of the services and the work they do, which requires them to be open and inclusive to everyone. They also offer patient information and links to the wider NHS, as an important public service.

And ambulance services are part of the community and serve the public, so their service and communications should be accessible to everyone.

We’re already working with the North East Ambulance Service, who provide emergency services, patient transport services and the 111 non-emergency service across the North East to 2.7 million people.


Its commitment to diversity and inclusion means it is increasingly important for it to ensure people can access and interact with its website. That’s why the service added Recite Me to its website.

Mark Johns, Engagement Manager, North East Ambulance Service, said: “We considered a number of products and found Recite Me to be the easiest to access and navigate and have the most comprehensive range of support.

“It provides an easy access tool from a button on our webpage, it provides us with access to a range of options to support people with communication needs without the need to download additional software.”

“Feedback from the patients and the community has been very positive and it has helped us to achieve our vision to provide unmatched quality of care, every time we touch lives.”

If you want to find out more about why the North East Ambulance Service chose Recite Me read the case study now.

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