Auriga Services and Recite Me partner up and align their passion for helping people, with the introduction of cloud-based assistive technology.
Auriga Services manage the charitable trust funds for Severn Trent Water, United Utilities and Thames Water, as well as the NHS, Local Authorities, and Charities, managing their funds and schemes. Auriga has helped 1.9 million people to reduce their financial hardship by working closely with their clients to meet the main objective of ‘Changing Lives Every Day’.
Supporting vulnerable customers
Customers who may be overwhelmed with their situation need to be able to access the support that is needed easily and hassle-free. In supporting vulnerable customers online, Auriga Services with Recite Me now provides essential accessibility support, removing online challenges for those with disabilities, vision impairments or who struggle with English as a second language.
The introduction of the Recite Me assistive toolbar will allow website visitors to customise the Auriga Services website in the way that works for them. This could be changing the page style to customize the colour and size of foreground text, links and backgrounds, or using the reading aids to mask distractions on the screen. People who speak English as a second language will benefit from the real-time translation feature which can translate over 100 languages, including 35 text to speech voices.
Mark Abrams, Chief Executive at Auriga Services Ltd said, “From a recommendation I received, I reviewed the Recite Me product. Just 15 minutes later I was convinced that it was a must for enabling accessibility on our website and on-line portals. We help people in financial need, and accessibility is essential – especially for those who don’t speak English as their first language.
“I then discovered that the company behind the product was equally amazing – they could not have been more helpful – firstly by ensuring that we understood the product, and then post sale, in supporting the implementation and further follow up questions later”
Recite Me Founder and CEO Ross Linnett said: “Vulnerable customers online need to be supported. Partnering up with Auriga Services is a great step forward to support people looking for financial help with their utility bills.”
If you want to become more accessible to your customers, be sure to check out our website accessibility checker.
