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Are your older customers getting left behind? Are your older customers getting left behind?

Are your older customers getting left behind?

Posted on: by Alison Wilson

Dementia Action Week, which aims to encourage people to take action to improve the lives of people affected by dementia, is coming up soon (May 21 - 27). According to the Alzheimer’s Society, there are around 850,000 people in the UK who are…

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Why UX and web accessibility are key parts of great customer care Why UX and web accessibility are key parts of great customer care

Why UX and web accessibility are key parts of great customer care

Posted on: by Alison Wilson

User experience (better known as UX) refers to all the parts of an end-user's interaction with a brand, and its services and products. Ultimately, UX is about understanding what the experience of interacting with a brand is like from the customer’s…

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